Centralizing Security for a Distributed Environment
In this video interview, Cisco’s Ryan Shaffer explores new risks posed by dispersed networks and strategies to secure them across multiple endpoints.
How AI Can Transform Federal Financial Agencies
Financial agencies are overwhelmed with information — stacks of paper that must be kept by law and massive amounts of digital data needed for daily mission work. With millions of documents to sort through, many teams still rely on time‑consuming manual processes that slow everything down and increase costs. These outdated workflows make it difficultRead… Read more »
Why Local Governments Get Flattened by AI (and How to Prevent It)
When residents ask AI systems questions, the answers are often wrong. That’s because AI systems read webpages differently than humans do.
Bridging Digital and Organizational Confidence in Government: The Missing Link Between Tools and Outcomes
As governments accelerate digital modernization, many struggle to convert new tools into measurable mission outcomes. This article examines the critical gap between digital readiness and organizational confidence — why technology alone is insufficient — and offers leaders a practical framework for building enterprisewide confidence in an uncertain 2026 landscape.
AI Usage in Government: Meeting Resident Expectations
As AI becomes more common in daily life, residents increasingly expect government to follow suit. Research shows growing support for AI in local government — when it’s secure, transparent, and accessible. With clear usage policies and strong communication, agencies can adopt AI responsibly while improving service delivery and meeting evolving resident expectations.
Rethinking Your Customer Journey
During the latest CX CoP session, we sat down with Jennifer Purdy, Executive Director, CX Tools and Implementation, Veterans Experience Office, VA, to discuss how to map their journey and test improvements within your organizational and budget constraints.
AI In Government Starts With Trust in Data, But Is Built With People
AI is embedded in government operations, and agencies need a proactive approach to data governance in order to mitigate risk — and foster trust.
Want Culture Change? Change the Way You Meet!
Meetings are a window into your organization’s culture. How do you make them matter? Here are some tips on making your meetings culture-changers!
After Workforce Cuts: What Real Leadership Looks Like
Teams may feel fortunate to still have jobs after major cuts, but that fades. Real leadership starts after the layoffs, when the culture feels stretched thin.
From Fraud Controls to Institutional Advantage: How New Guidance Is Unlocking Transformation Across Government
Recent fraud regulations are creating a powerful catalyst for transformation. Agencies can leverage these changes to modernize policy and processes.
Disposable Software and the Future of Government Technology
The evolution of AI coding tools has raised the prospect of “disposable software” that would reduce the need for expensive, long-term maintenance. But although appealing, this paradigm shift would be challenging for government to implement. A SpecOps approach, though, may solve the problem.
Local Governments Leading the Way on Digital Accessibility
As ADA deadlines approach, many local governments are taking the lead on digital accessibility. From community outreach to public-private partnerships, early adopters show how accessible websites and apps can build resident trust, improve engagement, and deliver better digital services for everyone — regardless of ability.
Automation: Giving Agencies an Edge in Workforce Management
One often-overlooked challenge that complicates workforce management is the issue of employees being overworked and disengaged. But this is a problem agencies can address.
How to Goal Set for Success
During the January New Supervisors Community of Practice session, guest speaker Dr. Gerome Q. Banks spoke on how to set goals successfully this year.
Leveraging a Data-Driven Talent Strategy
In the latest Management Minutes With Mika, let’s learn how data and automation can help your team better themselves.