Your Website May Be ADA Compliant — But Are Your Records?
Accessible websites are only part of ADA compliance. Public records must also be accessible, requiring agencies to rethink how they create and publish documents.
Really … What IS Stakeholder Engagement?
Nobody asked me! Where does resistance to change come from? Exclusion! Not necessarily from being “anti-change” but from being thought of “after the fact.” Being left out. Side-lined. When leaders wonder why resistance to the “new” is getting in the way or exceeds what they had anticipated, it’s likely because a sustainable stakeholder engagement processRead… Read more »
Preparing Public Sector IT Teams for the Next Phase of Infrastructure Modernization
It’s no secret that the recent AI wave is accelerating digital transformation across state and local government. Agencies have been actively modernizing infrastructure to support growing service demand, increasing data volumes, and more performance-intensive workloads. According to a recent survey, AI, cybersecurity, modernization and digital government consistently rank among the top strategic priorities for stateRead… Read more »
Stop Climbing the Wrong Ladder
This article exposes the hidden costs of chasing prestigious titles, urging you to scrutinize the “Trade, Target, and Toll” before your next career move. Read on to ensure the ladder you climb leads to the view you want to wake up to.
I Poured Water on the Candle Before Anyone Could Strike the Match
A new sergeant, three years removed from the equipment he was supposed to command — and the moment he decided to tell his team the truth before they could find it out themselves.
Are You Overdue for a Role Clarity Check-Up?
Role clarity is important to sustain over time with regular check-ups. This article provides a rubric for facilitating these conversations in a way that is beneficial for everyone involved.
Cloud-Native AI, On-Premises Control: A New Path to Government AI Innovation
Government agencies are under growing pressure to embrace AI. But for organizations managing sensitive data, there’s a catch: how do you take advantage of advanced AI capabilities without sending mission-critical information to the public cloud? That challenge is stopping many promising AI initiatives before they can scale. Concerns about unpredictable cloud costs, data sovereignty requirements,Read… Read more »
5 Ways New Supervisors Can Build Trust Faster
Trust does not come with a title. Discover five practical ways new supervisors can build trust, strengthen relationships and lead more effectively.
Beyond the Hype: Turning AI Potential Into Reality
In this video interview, Granicus’ Karthik Anbalagan discusses how to turn AI potential into reality for both residents and employees.
Online Training: Let’s Look at the August Line-Up
As back-to-school season nears, maybe you’re feeling a little inspired to do some learning yourself? We’ve got you covered with plenty of free online trainings throughout the month of August. You’ll learn tips and techniques from experts on creating more satisfactory customer service, shoring up your cybersecurity, and conquering conflict resolution. Take a closer lookRead… Read more »
Why “Managing Storage” Is No Longer Enough
Storage alone isn’t enough for state and local government. See why data infrastructure must be a strategic foundation for service delivery.
Your AI Pilot Saved Time. Did It Actually Create Value?
Government organizations are under pressure to demonstrate that artificial intelligence is producing more than promising pilots and impressive demonstrations. Leaders want measurable outcomes. Employees want tools that make their work easier. The public wants assurance that AI investments are improving services without sacrificing accuracy, accountability or trust. As a result, many organizations have started measuringRead… Read more »
Automation: Giving Agencies an Edge in Workforce Management
One often-overlooked challenge that complicates workforce management is the issue of employees being overworked and disengaged. But this is a problem agencies can address.
How to Goal Set for Success
During the January New Supervisors Community of Practice session, guest speaker Dr. Gerome Q. Banks spoke on how to set goals successfully this year.
Leveraging a Data-Driven Talent Strategy
In the latest Management Minutes With Mika, let’s learn how data and automation can help your team better themselves.