When people hear the word transformation, they often think about new technologies, AI, or modernized systems. But a recent GovLoop discussion on transformation in state and local government revealed a broader reality: true transformation is about improving how agencies serve residents while helping employees work more effectively. Across the conversation on July 29, the followingRead… Read more »
An AI system answering a question may need information across many government sources. Let’s explore why this can present challenges.
It’s time to explore why a fixed mindset is limiting your team’s potential and see why you actually can teach an old dog new tricks.
Public trust grows when government leaders collaborate, lead ethically and put people at the center of every policy decision.
What I have come to believe, after years of working with complex public sector systems, is that leadership failures are rarely random.
Reclaiming agency means looking for the choices that remain inside the constraint.
Let’s explore how agencies can develop the learning capacity needed to keep pace with accelerating AI change.
Learn about hiring approaches that help disabled individuals contribute their talents.
This new blog offers strategies for leading through uncertainty using communication, transparency, and trust.
This new blog explains Mission Engineering, an executive leadership discipline that enables agencies to optimize its mission outcomes.
Nobody remembers the routine customer service interaction where everything goes exactly as expected. But people do remember the moments when something goes wrong, especially if the issue is handled poorly. That was the central message of the recent GovLoop CX Community of Practice virtual discussion, featuring Laurie Brown, CSP,communication skills expert and author. During theRead… Read more »
Success doesn’t equate to promotion; it’s based on your desires and how you want to leverage your knowledge, skills and abilities. Read on for tips as you begin developing your talents.
One often-overlooked challenge that complicates workforce management is the issue of employees being overworked and disengaged. But this is a problem agencies can address.
During the January New Supervisors Community of Practice session, guest speaker Dr. Gerome Q. Banks spoke on how to set goals successfully this year.
In the latest Management Minutes With Mika, let’s learn how data and automation can help your team better themselves.
