The NextGen Government Training Virtual Summit

NextGen: What’s On the Agenda (Part II)

Our speaker lineup for the NextGen Government Training Virtual Summit on Wednesday, May 20, is bringing together experts from throughout the tech and government communities to touch on topics essential for expanding your skills as a public servant.  Broken up into five sections, you’ll be able to hear three keynote sessions (opening, lunchtime, and closing) asRead… Read more »

Customer Experience

How Your CX Can Better Support Underserved Communities 

Many government communication and service delivery plans assume that constituents have easy access to online resources and can comfortably work with digital tools. But that’s not always the case. Challenges range from access barriers (bandwidth, devices) and comprehension barriers (language, ease of use) to trust and safety. During our CX Community of Practice Session onRead… Read more »

image thumbnail link to The Myth of Correcting in Private

The Myth of Correcting in Private

When an off-color joke lands with a thud and every eye turns to you, knowing when to break the “praise in public, correct in private” rule can save your team’s trust and your organization’s liability. Read on for moments that demand immediate, on-the-spot correction and how to steady the room without making things worse.

image thumbnail link to The Invisible Constraint on AI: Why Infrastructure, not Innovation, Will Define Government Advantage

The Invisible Constraint on AI: Why Infrastructure, not Innovation, Will Define Government Advantage

AI is no longer constrained by innovation; it is constrained by infrastructure, energy, and compute availability. As demand accelerates, leaders must shift from focusing on applications to designing resilient, scalable systems that enable sustained advantage. The future will be defined by who can power, govern, and scale AI effectively.

NextGen Government Training Virtual Summit

NextGen: What’s On the Agenda? (Part I)

The NextGen Government Training Virtual Summit is a little over a month away, but we’re not wasting any time putting together a compelling agenda with expert speakers who will share their insights on ways you can elevate your public service impact. Throughout the day on Wednesday, May 20, you’ll hear from government and industry leadersRead… Read more »

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