When You Don’t Feel Like the Leader You Already Are
“Imposter syndrome” isn’t a character flaw; it’s a pattern of thought that can be understood and gently shifted so you can recognize your own competence.
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AI Readiness Starts With Data Readiness
Discover how agencies can improve data quality, accessibility, and governance to build a reliable foundation for AI-driven innovation and better decision-making.
The Temporary Fix That Quietly Became Your Operating Model
As temporary arrangements become permanent dependencies, executives lose visibility into cost, accountability and risk. Is it time to review yours?
The Relationships Holding Up Your Agency
Trust, communication and connection are working parts of the organization, as real as a budget or a policy manual. Treat them as structural issues.
From ADA Accessibility to Public Records Management: HTML as the Next Frontier
Local governments are rethinking how they publish public records to improve digital accessibility. HTML can make public information to find, read, and use.
The Hidden Competition Inside Your Transformation Portfolio
When initiatives compete for the same expertise and resources, individually viable investments can undermine collective performance.
AI Is Explaining Your Agency. Is It Getting the Full Picture?
Now that online search results include AI summaries, how can you make sure people will still find the information they need?
Public Speaking Tips for Supervisors
Public speaking can feel daunting — especially as a supervisor who regularly manages complex information, high expectations, personnel needs and overloaded schedules. Do you know how to organize your thoughts to make an impactful presentation, while also handling nerves and unexpected questions? In a recent virtual discussion with Debbie Finklestein, a communications consultant, we examinedRead… Read more »
Better Constituent Services Without Breaking the Budget
In this video interview, Call Center Power’s Patrick Hannah discusses how agencies can deliver better CX while working within their budgets.
How to Celebrate National Disability Employment Awareness Month — Part 2
There are many ways to treat employees with disabilities respectfully throughout National Disability Employment Awareness Month.
Your Strategy Is on Track. Is It Still the Right Strategy?
As conditions change, public-sector leaders must reassess the assumptions underpinning major commitments.
Build Your Personal Brand — Even When You’re Not Looking for a Job
Building a personal brand isn’t about becoming a social media personality; it’s about developing a reputation for how you work.
Automation: Giving Agencies an Edge in Workforce Management
One often-overlooked challenge that complicates workforce management is the issue of employees being overworked and disengaged. But this is a problem agencies can address.
How to Goal Set for Success
During the January New Supervisors Community of Practice session, guest speaker Dr. Gerome Q. Banks spoke on how to set goals successfully this year.
Leveraging a Data-Driven Talent Strategy
In the latest Management Minutes With Mika, let’s learn how data and automation can help your team better themselves.