From Insight to Impact: A Better Approach to Service Delivery
Jake Sager from Granicus explains how agencies can use AI to turn data-driven insights into meaningful improvements in service delivery.
Take the Risk out of AI-Driven Modernization
In this video interview, Four Inc.’s Russ Hopler explains how agencies can build the foundation needed to scale AI with confidence.
You Saw the Architecture Before You Had the Words for It
There’s a specific, disorienting moment that shows up in public-sector work more often than we admit: You walk out of a meeting knowing something is wrong with how the room just made a decision, and you cannot yet say what. Not “I disagree with the outcome.” Something structural. A shape you registered before you hadRead… Read more »
Why Employees Leave Managers, Not Missions
Drawing from military leadership experience, this article explores how employee development shape workplace culture.
Your Agency Published the Data. Why Isn’t Anyone Acting on It?
Government agencies are sitting on a growing volume of data. The problem is the interpretation gap.
Prioritizing Work in Government: A Step-by-Step Guide
With limited resources, strict regulations, and a constant influx of demands, effectively prioritizing your work is essential.
The Work Between Work – Building Your Recovery Plan
Recovery takes work but it can make us more resilient and adaptable to work demands. Here are some practical tips and for building a recovery plan.
AI Called. It Wants Its Quality Department Back.
Government organizations are racing to adopt artificial intelligence, but successful AI requires more than sophisticated technology.
Web Accessibility Isn’t One-Size-Fits-All: A Compliance Strategy for Special Districts
A practical approach to ADA compliance can help districts build accessibility into everyday operations.
The Hidden Bottleneck in Federal Health IT Modernization Is Not Compliance
Compliance is often blamed for slowing the IT modernization efforts of federal healthcare agencies. But more often, architectural limitations are holding agencies back.
Turning Strategy into Better Service
When people hear the word transformation, they often think about new technologies, AI, or modernized systems. But a recent GovLoop discussion on transformation in state and local government revealed a broader reality: true transformation is about improving how agencies serve residents while helping employees work more effectively. Across the conversation on July 29, the followingRead… Read more »
Government Feeds for AI Need to Work Together
An AI system answering a question may need information across many government sources. Let’s explore why this can present challenges.
Automation: Giving Agencies an Edge in Workforce Management
One often-overlooked challenge that complicates workforce management is the issue of employees being overworked and disengaged. But this is a problem agencies can address.
How to Goal Set for Success
During the January New Supervisors Community of Practice session, guest speaker Dr. Gerome Q. Banks spoke on how to set goals successfully this year.
Leveraging a Data-Driven Talent Strategy
In the latest Management Minutes With Mika, let’s learn how data and automation can help your team better themselves.