Yearly Archives: 2009

Federal Eye: Could poor morale ground FAA?

The Federal Aviation Administration ranks so low on government employee satisfaction surveys that the agency may struggle to retain and recruit employees in the next four years, according to a new government audit. Thirty-eight percent of FAA employees will be eligible to retire in 2013, the Government Accountability Office said Monday in a new report.Read… Read more »

Southern Africa: Story Behind the Eyes

I’m reposting this story in honor of World AIDs Day today. Growing up as a kid in Texas, I remember trick-or-treating for UNICEF, an organization that helps at -risk children in developing countries. We collected donations instead of candy. All that seems so long ago. UNICEF never went away. At-risk children never went away. PerhapsRead… Read more »

Free guide on Twitter for government

I’ve put together a handy quick-start guide to Twitter for people who work in and around government. I have had loads of requests for this, from people who can see that Twitter is taking off in a big way, but who also just can’t quite make their way around the service enough to make theRead… Read more »

Gartner Identifies top 10 Issues

Kinda Dated (Oct 20, 2009), that is the disadvantage of receiving “monthly” newsletters, but I believe is still very relevant. Gartner Press Release Gartner Identifies the Top 10 Strategic Technologies for 2010 Analysts Examine Latest Industry Trends During Gartner Symposium/ITxpo, October 18-22, in Orlando ORLANDO, Fla., October 20, 2009 — ? Gartner, Inc. analysts todayRead… Read more »

How-To: Edit USA.gov, Google.com, and even WhiteHouse.gov

Yes, that’s right folks…you too can edit these websites right now, live, and change the page however you see fit! Has the Government wikied out? Wait, you don’t see what I see (click the image to the right) I actually DID edit the WhiteHouse.gov site. No, I didn’t hack it either. I used a simple,Read… Read more »

Vote @Astro_Mike: Tweet of the Year!

Vote for Twitternaut @Astro_Mike Massimino’s first tweet from space for “Tweet of the Year” in Mashable’s Open Web Awards Social Media Edition. You can vote once a day through December 13th. Find out more about NASA’s first Massimillionaire. Let your vote send this message: When we tweet from space, everyone listens.

Focus on Quality Service Delivery

Customer Service in government is different from private industry, primarily because our customers are not always right. Many government services are enforcement or regulatory in nature. There are lots of rules to follow, and some of our customers may be in violation of those rules. So how can we still provide great service? Focus onRead… Read more »

TSP Weekly Wrap-Up

Hi everyone – It’s your weekly dose of TSP Talk from www.tsptalk.com. I hope you enjoyed your Thanksgiving weekend. The market was moving along just fine during the typical light volume, holiday shortened trading week, but a surprise debt problem out of Dubai shook some nerves and took the major indices for a tailspin onRead… Read more »

Federal Eye: Paper jams at Bureau of Engraving and Printing

Angry employees at the Bureau of Engraving and Printing say the cash-strapped agency is giving taxpayer money to government employees to return government printers. At least 534 mostly senior bureau employees have individual printers to ensure that sensitive documents — related mostly to personnel issues — don’t end up in the wrong hands. But nowRead… Read more »