A terrible crime is being committed against the American public: recission. This is when a private insurance company revokes your policy because of some technicality (whether real or fabricated). And what do you know, this tends to happen right after you’ve been diagnosed with a major illness! Thake the case of Jerome Mitchell, 17 yearRead… Read more »
In no particular order: * workload — it does require time and attention on behalf of staff, so reordering priorities or adding this as a priority is necesary * information flow — the understanding that we don’t control the comments, the things are are being said * paradigm shifts — the need for a differentRead… Read more »
Concern about legalities, compliance (in GSA the Social Media Order has about 12 different areas of compliance social media needs to adhere to). Lack of overall organizational direction / overall gameplan / strategy and plan for how social media will complement the traditional communications approaches — and do it in a way where it doesn’tRead… Read more »
I feel the biggest reason why the move to social media is slow is due to the fact that there is a lack of understanding from senior management and IT staffs that this is a technology and “Why do we need it, where’s the value and won’t employees just be watching youtube or chatting withRead… Read more »
The biggest problem I have had within my organization for not implementing social media is resources. Due to the small size of our Web Services Staff, we have been unable to implement all the social media avenues we have wanted to. When management decides we need to use a certain type of social media onRead… Read more »
Back in the day – I had the opportunity to do a fellowship that took me to the Ames Research Center of NASA. There, tucked in a small corner office, off of a typically bureaucratic hall was the cluttered office of an aging gentle man, who toiled in near obscurity, surrounded by small mementoes ofRead… Read more »
Last week, I was talking to a friend who is a private sector usability specialist. I asked her if, like me, she is noticing that some agency websites seem to be slipping backwards, featuring agency news rather than top citizen tasks on their home pages. She said that, indeed, she and her colleagues are observingRead… Read more »
http://www.gao.gov/new.items/d091002t.pdf Review of GAO Audit: “Despite Progress, DHS Continues to Be Challenged in Managing Its Multi-Billion Dollar Annual Investment in Large-Scale Information Technology Systems” I was interested in this because large scale IT systems seem to be a challenge for everyone. Hoping there might be some good points to ponder or other “lessons” in theRead… Read more »
It’s been a little while, but I have a few upcoming posts on performance management. In the meantime, here are a few upcoming events that are of relevance in the government performance management realm: The Community Indicators Consortium (CIC) holds its international conference in Bellevue, Washington this year on Oct 1-2. CIC is a greatRead… Read more »
From The Acquisition Corner One of the most blatant examples of contractors running amok with little to no oversight has come to light recently as a result of an investigation and subsequent report by the Project on Government Oversight (POGO). This report was created based on information from current and former employees of ArmorGroup NorthRead… Read more »