Monthly Archives: May 2010

Citizens ‘wish list’ and frustrations with local government websites (Part 1)

This user insight comes from the user research conducted for London Borough of Camden in the UK. You can visit the website redesign project development site here. View full post here. Over the past few months, I’ve been getting myself acquainted with my new Job at Camden Council and learning the ropes. I’ve been broughtRead… Read more »

SeeClickFix Integrates Data with San Francisco and Washington DC’s New Open311 Systems

SeeClickFix is proud to announce its integration with San Francisco and Washington DC’s 311 systems, after the two cities announced their transition to the Open311 API today. The cities’ use of this open source data platform will enable citizens to communicate service requests directly into their cities’ CRMs by reporting issues through one of SeeClickFix’sRead… Read more »

In a Wordle: “I work for the government because…”

When members join GovLoop, they complete the statement “I work for the government because…” In honor of Public Service Recognition Week, I pulled your responses together in the Wordle below. What stands out to you? You can see similar responses in Steve’s “Why Do You Serve? Video Edition” based on videos we captured of peopleRead… Read more »

Airport body scanners: Real antiterrorism device or security theater?

The Electronic Privacy Information Center and a coalition of groups that include the American Civil Liberties Union are petitioning (.pdf) the Homeland Security Administration to suspend full body scans at airports. The petition goes into a number of points–the fact that the images can be stored, the fact that the images could be associated withRead… Read more »

Changing to Participatory engagement

I find this topic very interesting. I am thinking many of the Pew Internet study findings would mirror the Canadian experience. Would love to see a similar study on Canadian web users. https://www.govloop.com/profiles/blogs/pew-internet-government

Why Do You Serve? Video Edition

We told you earlier this week that the GovLoop team would be out Thursday on the National Mall to celebrate Public Service Recognition Week. While we were out and about mixing it up with some important (well they’re all important) public servants we decided to ask them why they chose public service and what wasRead… Read more »