Yes. You read that title right. Yes, airlines are not known for their customer responsiveness. Ask anyone whose been trapped on a plane on the tarmac for 14 hours. You know when Congress has to pass a customer bill of rights for your industry you’ve really dropped the ball. Air Canada, however, increasingly seems toRead… Read more »
In 2011, Public.Resource.Org will publish a weekly release — called the Report of Current Opinions (RECOP) — of all slip and final opinions — in HTML — “of the appellate and supreme courts of the 50 [U.S.] states and the [U.S.] federal government,” according to a new post by Carl Malamud of Public.Resource.Org. According toRead… Read more »
Member of the Week: Natalie Fedie 1.) What was your path to public service? I was hired as the Marketing Director for the City of Saint Paul in 2003. I leveraged my private sector marketing and media relations experience to create and promote several high profile events for the City. I continued to work onRead… Read more »
Welcome to my first blog post. I’ve added comments to posts I’ve read and provided summaries of events I’ve attended the odd time, but this is the first time I’ve taken a crack at writing something on my own, so be gentle. As hard as it is to believe, I’ve passed the 15 year markRead… Read more »
I started this tradition in my Junior year of college thanks to an inspiring philosophy professor who applied Ancient Greek philosophy to his profitable management consulting practice. His guiding concept was arête which has deep meaning but essentially means the pursuit of excellence in whatever you do. It really resonated with me because I wasRead… Read more »
This is the unedited version of a piece published on The Lowy Institute for International Policy’s Lowy Interpreter blog. I have a great deal of respect for the Lowy Institute. But when one of their staff writes a fundamentally flawed, badly misinformed piece on hacker culture, it really is time to scratch one’s head andRead… Read more »
Originally posted at Blog.GovTwit.com… While 2009 seemed to be about learning in the world of government 2.0, 2010 seemed to usher in more “doing,” especially in the U.S. federal government. It’s hard to narrow down dozens of efforts down to a single list, but the 10 stories below are ones that stand out for meRead… Read more »
This is the unedited version of a piece published on The Lowy Institute for International Policy’s Lowy Interpreter blog. “Concepts that have proven useful in ordering things easily achieve such authority over us that we forget their earthly origins and accept them as unalterable givens… it is by no means an idle game if weRead… Read more »
Activity is: movement; working on tasks; kinetic energy; being (or looking) busy; doing ‘stuff’… “Getting Results” brings to mind: meeting goals; creating value; making sales; completing projects… Are they the same thing? NO – Results require activity – BUT – Activity does not necessarily produce Results. To that point – I can recall seeing anRead… Read more »