Yearly Archives: 2010

Federal Eye: Report: Ex-Postal Service official violated policies

The former third-ranking official at the U.S. Postal Service improperly used his office to conduct personal business, awarded millions of dollars in noncompetitive contracts to former colleagues and failed to disclose stock holdings in a company conducting business negotiations with the mail agency, according to a new watchdog report. Robert F. Bernstock stepped down inRead… Read more »

Federal Eye: Federal agencies plan to start buying in bulk

It seems the federal government didn’t realize until recently that you can save more money by buying in bulk. Federal agencies will band together as one big customer for future purchases of goods and services, including office supplies and furniture, administration officials announced Wednesday. “The United States federal government is the world’s largest purchaser, butRead… Read more »

CB2: When Hurricanes Meet Oil

With the strengthening of Hurricane Alex, today marks the first hurricane of the 2010 season, and the 70th day since the Deepwater Horizon explosion. The question on everyone’s mind is without a doubt, “What impact will a hurricane have on the oil spill?” The short answer is “no one knows,” since a hurricane has neverRead… Read more »

Connective Technologies: Meetup with the State Department

Yesterday I attended a Meetup with the State Department at NAPA. The theme for the event was connective technologies and how can we use the internet as a catalyst to bring people together. The speakers were Alec Ross, Senior Advisor for Innovation in the Office of Secretary of State; Scott Heiferman, Co-Founder & CEO ofRead… Read more »

Social media: Conversations vs. Conversions

There was an interesting post on GovLoop about the why of social media. The post boiled social media success down to conversations. Social media is viewed here as another channel to reach people. Under such a regime, traffic becomes a focus. “How many people are using these tools?” The focus is on providing information toRead… Read more »

Emotion, Skype and Customer Service

Sterling is an Acquisition Freak and writes a blog called AllThingsSterling. I was reading a few articles on customer service this morning and something came to me. When we’re removed from our customers say through email or Twitter, it’s easy to dismiss them. This is because emotion and urgency don’t always translate through writing. EmotionsRead… Read more »