The other night, I asked my eight-year-old son which U.S. soccer player he wants to be. The answer wasn’t surprising: Landon Donovan. It got me thinking. Secretly, we all want to be Landon Donovan. Whether in our personal or professional lives, we want credit for our hard work and the respect of our co-workers, friendsRead… Read more »
By now you know that the Commonwealth of Massachusetts is heavily involved with social media. We tweet, blog, friend and follow. We have 10 blogs that received over 58,000 hits in the month of May. We have 26 agencies on Twitter, 10 agencies on YouTube and 7 on Flickr. We have toolkits that help agenciesRead… Read more »
As you may remember, I started a survey in early June but, as often happens, I became busy with more projects than I should have signed up for at once. I guess we all have that failing at times. I wanted to share the early results with you based upon the responses by just overRead… Read more »
This weekend, the 4th of July holiday is upon us, and among the many traditions associated with this weekend- fireworks, barbeques, baseball – it is also quite common to see employees plan their vacations around this time of the year. With the kids out of school and a holiday weekend, there will be plenty ofRead… Read more »
Democrats and Republican kick and scream during presidential transitions about the dangers of political appointees from the outgoing administration “burrowing” in to career agency positions, potentially derailing the well-laid plans of the new party in power. A Government Accountability Office set for release today found 139 political appointees did just that between May 2005 andRead… Read more »
Generational diversity is one of many areas of diversity in today’s business environment. Just like dealing with racial and gender diversity, any of the diversity factors that go unaddressed can negatively impact an organization from various fronts. GovLooper and also Next Generation of Government Speaker Scott Span, President of Tolero Solutions, Organizational Development & ChangeRead… Read more »
Many disgruntled workers file grievances with their union or write a letter to the editor, but a half dozen federal employees have turned to the big screen to raise concerns with the nation’s airport security. “Please Remove Your Shoes” uses the experiences of current and former employees of the Federal Air Marshals, Federal Aviation AdministrationRead… Read more »
Just like basketball – or a union for that matter – jumping through the hoops of a Ph.D. requires a team. Yesterday was my birthday, and as I watched my facebook page fill up with comments from friends, family, students, colleagues, and surprisingly enough, high school friends who I found or found me after 20Read… Read more »
Resources UK’s Customer Service Excellence Website – Offers practical tools for driving customer-focused change. Includes the national customer service standard, a self-assessment tool, and a library of case studies from a wide range of UK government agencies. http://www.cse.cabinetoffice.gov.uk/homeCSE.do News 1. UK Website Consolidation (06/25/2010) – 75% of existing UK government-funded websites could be shut down.Read… Read more »
Objective: Plan the city that we want until the year 2020;Initiative: Legislative Hall of Fortaleza;Title of Project: Pact For Fortaleza; Project Details:“The Covenant By Fortress is an initiative of the Legislative Hall of Fortalezainviting civil society organizations and municipal governments, stateand federal, to discuss the challenges of our city by the year 2020. “ “DebatingRead… Read more »