Jack said, “I really liked your criticism model in the sales meeting. Say the name of the person and then say what they did that you liked. It sounded kinda woowoo, but it really worked. “The people who had something to say and the people mentioned knew something important was going on, and the peopleRead… Read more »
A great co-worker is priceless – they make your work better, create a good work environment, and make you look good in front of the boss. A bad co-worker can make your life painful, make you dread work, and can derail your career. But there are a bunch of types of bad co-workers. Here’s myRead… Read more »
President Obama last week “encouraged” Spain to follow through with plans for an austerity budget, which includes a 5 percent pay cut for the country’s federal employees. Colleague Chuck Lane endorsed the president’s nudge last week, noting that much of the money the U.S. borrows helps underwrites the International Monetary Fund, which is helping bankrollRead… Read more »
So here’s the deal. The entire province of British Columbia just gave their government intranet system a complete facelift and let’s just say the result could be an episode of “Pimp Your Site” if that show even existed. Anyways the public servants in BC are now rocking out with an intranet system that includes drupal,Read… Read more »
Sterling keeps a blog called All Things Sterling. Transparency. Accountability. Openness. Whatever you want to call it, it’s here to stay. Transparency is young, but contract transparency is an infant. This gives us the opportunity to set the agenda of what it really means and will look like for years to come. GovLoop has alreadyRead… Read more »
Happy Tuesday! How will Americans use the Internet in 2020? Will we all use cell phones? Will we still have snail mail? A team of experts at the U.S. Census Bureau is asking those questions in preparation for the 2020 Census even as temporary workers are knocking on doors to complete the 2010 Census. FinalRead… Read more »
This started with my preparing a plenary keynote for the World Congress of IT, or WCIT, http://www.wcit2010.com/ due to be delivered on the 25th May. The theme calls for a new partnership between Government and Business in terms of the provisioning and use of technology in the creation of the emerging society we see today.Read… Read more »
Henrietta Lacks is immortal. She didn’t aim to be immortal, she just wanted to get better. She knew she was sick, and when she went to Johns Hopkins one day for a biopsy on a ‘knot inside her’ the doctor took a slice of her cervix tumor and give it to a lab at theRead… Read more »
Great customer service starts right at the top of any organization – private or public. Top executives set the tone and the standards for customer service. When those top executives pay close attention and make customer service a priority, they create happy customers. Happy customers – better business. Nothing new about that. But have youRead… Read more »
Back in April, Facebook launched something called “Community Pages,” which far as I can tell, simply scrapes Wikipedia content and public status updates and populates the pages with “fans” who mentioned the page term in their profile. Thought your city didn’t have a fan Page on Facebook? I’ll bet it does. Your council’s been handwringingRead… Read more »