Yearly Archives: 2010

Tweeting from Frontline & ‘Jumping the Queue’ – Tonight on #localgovchat at 9 pm EST

Over the past few months, many participants in #localgovchat have suggested government agencies are ready or should at least strongly consider having their frontline staff – the ones who answer questions on the phone, at the counters and via email everyday – start tweeting to citizens as a customer service option. Why not? They apparentlyRead… Read more »

How is your government “building local community” online? Invite to Locals Online

In many cities, neighborhood councils have been established through a mix of citizen-up voluntary and government-led activities. Often established as non-profits, the resulting entities experiment with a mix of models and activities. My sense is that below the radar, often unregulated by open meeting laws or broadcast communication models, many are experimenting with social mediaRead… Read more »

Earth Day Results – Does the Government Want More Green IT?

Last week we did a pretty cool poll with our partner HP on “Does the Government Want More IT?” Check out the results…Pretty fascinating. Does the Government Want More Green IT? View more documents from GovLoop. An interesting note – I’m one of those teleworkers who has gotten in a bad habit of not poweringRead… Read more »

Wyner & van Engers on Online Discussion Forums for eGovernment Policy Making

Dr. Adam Wyner of the University of Leeds Centre for Digital Citizenship and Professor Dr. Tom van Engers of the University of Amsterdam’s Leibniz Center for Law have posted A Framework for Enriched, Controlled, On-line Discussion Forums for eGovernment Policy Making (2010), a paper submitted for EGOV 2010. The paper arises from the EU projectRead… Read more »

“Decision Making and Problem Solving” about committing to action, even in uncertain situations

Originally posted on http://www.andrewdwelch.com at http://www.andrewdwelch.com/2010/04/decision-making-and-problem-solving.html. The “spotlight on leadership” this week focuses on “decision making and problem solving,” begging the question, how do we involve others in decisions while still making good judgements when it is time to commit to action? Go ahead, I await your thoughts… There is a lot more to decisionRead… Read more »

Measures of Success for Social Media?

I was involved in an interesting discussion today about how the government should measure the success of social media. Just how do you measure it? Certainly, there are tried and true statistics (page hits, numbers of fans, followers, minions, etc) but that doesn’t really measure success. Is it even viable impact data? I never visitRead… Read more »

Yer Welcome!

I said, “Thank you” to a server. Response, “No problem.” Full stop, system crash, Reboot. By the time I got back up, she was gone. No further communication. Not much tip, either. When someone takes the time and effort to thank you, if you can’t acknowledge their effort, you are training them not to thankRead… Read more »