And the award for Best Customer Service goes to…USAJobs! Finally – a federal agency (the Office of Personnel Management) that really, really listened to its audience and gave us what we want. Plain. Simple. To the point. The new USAJobs website looks like Google. It’s a stripped-down version of its former self (which really wasn’tRead… Read more »
With the addition of the Open Gov Dashboard @ http://www.whitehouse.gov/open/around, it got me thinking. This dashboard is great to tell us where the agencies are in terms of meeting the OGD criteria. What I would like to know (maybe I just haven’t found it), is…what are examples of agencies far exceeding expectations? I would likeRead… Read more »
CDC Social Media Tools Guidelines & Best Practices The use of social media tools is a powerful channel to reach target audiences with strategic, effective and user-centric health interventions. To assist in the planning, development and implementation of social media activities, the following guidelines have been developed to provide critical information on lessons learned, bestRead… Read more »
Originally published in Federal Times Lily Whiteman February 8, 2010 Remember that reassuring line “I’m on your side” from the Simon & Garfunkel song, “Bridge Over Troubled Water”? Wouldn’t it be nice to have someone on your side at work — someone who would be willing and eager to offer you professional advice — aRead… Read more »
Happy Tuesday! And Happy Federal Snow Day 2.0! But many federal employees still have to show up for work today, despite the weather. Need proof? The Post’s David Cho reports that shortly after the federal government announced that it would close for Monday — cue the yelping for joy around Washington — the office ofRead… Read more »
Many IT projects suffer from a lack of clear understanding of how to best motive desired user behavior. People often use terms like “carrots and sticks”, “ensure compliance”, moving people along the “commitment curve”, and “What’s In It For Me (WIIFM)”, but they typically do not understand the fundamental nature of these terms and theirRead… Read more »
As we’ve launched the AwesomeGov fund, I’ve started thinking the best way GovLoop could give back. There are some clear options where one way is to give money… The other is to give time. Usually pick one or the other..I think we should do both. What do you think? How do you give back? Favorite
Here we go again: The federal government will close Tuesday, as the region continues to clean up after the weekend snowstorm and prepares for another round of the white stuff. The decision means non-emergency federal workers will be granted excused absences. Emergency employees are expected to report for work on time, and some employees whoRead… Read more »
Does anyone know if the FY 11 budget was worked on a wiki again? I remember reading an article a couple years in the Post about working the budget on a wiki. The wiki I use at work is still facing oppostion 2 years later. Although most get it. I’d like to get a littleRead… Read more »
Gina Trapani, founder of Lifehacker, who wrote the book on Google Wave has a post of case studies about how people are Waving. Real user studies provide many things we can use. http://smarterware.org/5079/google-wave-in-action-real-world-use-case-studies