Over the past few weeks, I’ve written about the other half of Gov 2.0: Citizen 2.0. My goal has been twofold: first, to help citizens understand that engaging government isn’t all-or-nothing. Citizens can participate in meaningful ways both from home and outside it. They can work in and for their community by themselves and asRead… Read more »
Research 1. Strengthening agencies customer service efforts (10/27/2010) – GAO surveyed 13 government services within major agencies and found each had established customer service standards. Although the standards exist, many were not made available to the public or were difficult to find. http://www.gao.gov/products/GAO-11-44?source=ra 2. Innovation doesn’t happen by accident (07/2010) – Center for American ProgressRead… Read more »
At their apex, Peace Corps volunteers totaled 9,000 back in 1970. Ed O’Keefe of the Washington Post reports that the number of volunteers is now 8,655 – that’s nearly one thousand more than a year ago and hopefully moving toward its goal of 10,000 per year: Peace Corps volunteer totals reach 40-year high According toRead… Read more »
Take a moment and look around your personal office space. Now look at your computer and notice what your desktop icons are and what programs you have open. According to Richard Ogle, the books, documents, computer programs, and other work aids are parts of our extended mind. We create documents, spreadsheets, whatever to offload ourRead… Read more »
Welcome to another blog. I am a retired Senior Executive (GSA) and the author of a recently published book, Confessions of a Government Man: How to Succeed in Any Bureaucracy. This post is another book excerpt, where I discuss an application of one of my many “rules.” This episode is a perfect example of manyRead… Read more »
A couple weeks ago, my seven-month old son started having all the tell-tale signs of teething. So what did my wife and I do as first-time parents faced with a fussy infant? Well, we felt like we had a few options: Look it up in one of the 36 books we bought about babies. CallRead… Read more »
We are developing a new sales process. My client has a desire to attract a potent source of referrals. The more we talked, the more I realized that aiming for referrals would probably make the campaign maybe one tenth as effective, friction while going from Point A to Point B to Point C. We hadn’tRead… Read more »
Quite possibly, if left unchecked this may become the focal point of workplace complaints, grievances and charges! I’m talking about Bedbugs. Employers and their HR teams now have to worry about their responsibilities to maintain a bedbug-free workplace. While there are no regulatory provisions to provide a bedbug-free workplace, Occupational Safety and Health Administration’s statutoryRead… Read more »
When I migrated my blog from wordpress.com to my own self-hosted environment I used the move as an opportunity to become better acquainted with various WordPress plug-ins. I wanted to share some thoughts on my current favorites. WP Customized Greetings. I wrote about this plug-in which allows you to customized a greeting message, based onRead… Read more »
The 100 best signs at the Rally To Restore Sanity and/or Fear