Monthly Archives: April 2011

Project of the Week: NHSC Received Recognition for Focus on Program Customer Satisfaction

I was fortunate enough to attend a great event hosted by the Department of Interior’s Federal Consulting Group (FCG) entitled 2011 Government Customer Satisfaction Forum. During this event, FCG unveiled the American Customer Satisfaction Index (ASCI) annual results for the Federal Government and recognized the National Health Service Corps (NHSC) in the Bureau of ClinicianRead… Read more »

The Greatest Danger in Times of Turbulence Isn’t the Turbulence-It is to Act with Yesterday’s Logic

This quote by management guru Peter Drucker is very relevant today. Citizens’ expectations of government have been ratcheted up significantly and utilizing the previously deployed approaches to address constituent’s concerns may no longer be successful. By now you are familiar with the different types of resistors and the strategies that they typically deploy. In theRead… Read more »

ArcGIS Makes Tax Parcel Mapping a Cinch

How are local governments using ArcGIS? Check out the post below from the ESRI Local Government Blog. Originally posted April 7, 2011. New Tax Parcel Map Book Template Helps Produce Map Atlases Effortlessly Many local governments are still required to produce hardcopy tax map atlases. Throughout the country, these map books are still statutorily requiredRead… Read more »

Fiscal year 2011 budget agreement and the survival of grants

INPUT Analyst Evan Halperin reports on the new budget and its impact on grants. In February, INPUT reported on President Obama’s fiscal year 2012 budget proposal, specifically state and local public safety programs. Based on the FY 2012 budget proposal, approximately $7.57 billion would be set aside for grants out of the Department of HomelandRead… Read more »

Creating a hub for your city – Where are people going to find your information

Cities often face difficulties when determining which outlets they will utilize to broadcast information. Ideally, a city’s information would be broadcast directly from one spot – or “hub” to the source. In most cases, however, cities maintain several entities on the Web such as social networking sites and blogs. Cities must execute a successful strategyRead… Read more »

The Government Man, the Lawyer and the Donuts

The Government Man is just back from a most enjoyable visit to the Federal Senior Management Conference in Cambridge, MD. I thank the sponsors for the invitation. First a little self promo. My book, Confessions of a Government Man, is now available in all e-book formats as well as paperback. Now for today’s blog, whichRead… Read more »