I recently took a road trip to the tip of Florida and stopped at several restaurants and stores along the way. It struck me how differently these retail organizations approached customer service. At Cracker Barrel, there was always one of the staff in proximity to the front door who welcomed the visitors warmly; the hostessRead… Read more »
On November 4, 2010, U.S. President Barack Obama signed a new Executive Order to establish a uniform policy for the government treatment of “Controlled Unclassified Information” (CUI). This framework standardizes practices around the sharing of Controlled Unclassified Information, with the goal of improving the sharing of information within the executive departments of the U.S. FederalRead… Read more »
Day 61 Balancing Budget Line Items I finally completed the analysis of my budget and identified two line items that needed to have funds amended to agree with the actual expenditures. Fortunately there were amounts in related funds that I could amend to a lower amount so the overall change to my division’s budget isRead… Read more »
Here’s a recent Government Computing News (GCN) article quoting Ted McLaughlan regarding how, though the Federal Government has embraced social media, hard realities of information management and security requirements may be slowing the love affair…. Contact Ted McLaughlan via LinkedIn for more information. Original post
When learning the long jump, I was taught the jump wasn’t complete until I was out of the pit. That kept me from falling backward and losing total distance. In golf, I get more distance when I exaggerate the follow-through at the end of my swing. The ball also goes in the direction I want.Read… Read more »
I’m quoted in the Economist today: Government by (all) the people […] Successful examples of legislation by the masses are rare. Most people don’t know how to write laws. Tim Bonnemann, the founder of Intellitics, an American firm specialising in public-participation tools, says a better method is to canvas views widely but use a smallRead… Read more »
Louisiana has lost an $80 million rural broadband grant for failing to keep their broadband expansion project on track. The Commerce Department rescinded the grant stating that the project administrators were repeatedly unresponsive to requests for information and updates on where the project stood. Senator Mary Landrieu has said that her state missed an opportunity,Read… Read more »
2012 Blue Pencil & Gold Screen Awards Competition Call for EntriesHow to Submit a Winning Entry Teleconference Be recognized! Enter your best work in the National Association of Government Communicator’s 2011 Blue Pencil & Gold Screen Awards Competition. This annual international awards program recognizes superior government communication products and those who produce them. Complete detailsRead… Read more »
“Why is that, do you think,” I ask my students, “we say blended instead of hybrid here? Usually the first thing a teacher, an instructor, a professor or a trainer does is write the class a welcome letter. I have just had my second class with two classes in different locations. One class is urbanRead… Read more »
Deltek Principal Analyst Jason Sajko reports. Yesterday, the National Association of State Chief Information Officers (NASCIO) published its state CIO priorities and priority technologies for 2012 report based on its annual state CIO survey. The survey is a valued peek into the minds and wish lists of state IT executives; and when compared against pastRead… Read more »