Yearly Archives: 2011

7 Things Every Government Agency Can Do To Improve Customer Service

When President Obama issued an executive order in April this year compelling federal agencies to improve customer service, the future seemed a long way off. But as the first leaves begin to change color here in Washington, a deadline for action looms. By October 24, agencies are ordered to publish a plan for how theyRead… Read more »

How Apple is Impacting Enterprise Software Development

Editor’s note: This post by Derek Singleton of Software Advice reviews more extensive work at: Three Ways Apple is Influencing Enterprise Software Development. These days, apps aren’t just about amazingly addictive games like Angry Birds or streaming your favorite tunes from your Grooveshark app. As the working world becomes increasingly mobile, apps are becoming anRead… Read more »

Evolving Approaches to Cyber Threats

Bob Gourley and HP’s Andrzej Kawalec, CTO of Enterprise Security continued to discuss emerging security issues at the HP Protect 2011 conference on Monday, September 12, 2011, exploring problems with traditional approaches to enterprise security. Andrzej began by defining the customary enterprise security approach. We’ve been taking a very reactive stance to cybersecurity, focusing onRead… Read more »

Recruitment 411: Lessons of Leadership Part 1 – There’s Always Room for Improvement

This is part one of a three part series where some members of the recruitment office will discuss the rewards and challenges of being a leader. Today’s guest blogger is Jaqi Ross, manager of the media branch. My staff has heard the refrain so many times, they’ve been known to help finish it off onceRead… Read more »

Thursday’s political law links

OBAMA AND WALL STREET. The Post. “Despite frosty relations with the titans of Wall Street, President Obama has still managed to raise far more money this year from the financial and banking sector than Mitt Romney or any other Republican presidential candidate, according to new fundraising data.” SOLYNDRA EMAIL BATTLE. The Hill. “House Republicans areRead… Read more »

BART could adopt cell phone policy next week

Responding to widespread criticism for its decision to shut down cell phone service to quash an anticipated demonstration last August, Bay Area Rapid Transit (CA) has drafted a policy to guide future decisions. The proposed policy, which BART began crafting last month, authorizes the agency to interrupt cell phone service only under extraordinary circumstances whenRead… Read more »

Checking out West Coast Tech Talk

Part of the fun of blogging is the opportunity to connect with others who love what you do. In my case, that’s anything public works related! One of the people I recently talked to online was @lahtnesorm. He’s a civil engineering technology student on Vancouver Island who blogs about CAD. His site has helpful informationRead… Read more »

NJ TRANSIT partners with Google Wallet

NJ TRANSIT rail and bus customers can now use their cell phones to pay their fares at select locations. On Thursday, Governor Chris Christie announced the agency’s partnership with Google Wallet. Google Wallet is a free Android application that stores virtual versions of credit cards on the user’s phone. Customers can tap and pay usingRead… Read more »

Highlights from Fall 2011 Law Library Lights

There are some great articles in the Fall 2011 issue of the Law Librarians’ Society of Washington, D.C.‘s Law Library Lights. In particular, check out the following: Marketing the Drug Enforcement Administration Library by Kristin Anne Carr, Librarian, Drug Enforcement Administration Library on page 5. A Solo Librarian’s Tale: Marketing the Law Library at theRead… Read more »