The Metropolitan Transportation Authority (NY) announced that New Yorkers can now dial 511, the state’s travel information line, for any MTA-related issue or question. The 511 system will use an interactive voice response system to connect callers with customer service and travel information for all MTA agencies. This move allows the MTA to reduce theRead… Read more »
We are not the customers of our own services. And even if we think we are, we are still not: we know too much, we cannot stop thinking as provider or designer. Sometimes we are the customers of other people’s services and that holds up a mirror – sometimes a very distorting mirror – toRead… Read more »
At OSCON this year, Jono Bacon, argued that we are entering a era of renaissance in open source community management – that increasingly we don’t just have to share stories but that repeatable, scientific approaches are increasingly available to us. In short, the art of community management is shifting to a science. With an enormousRead… Read more »
The FedCyber.com Government-Industry Cybersecurity Summit was a meeting of cybersecurity practitioners looking for new approaches, new ideas, and new strategies for enhancing cybersecurity in and around government. The 28 September 2011 gathering at the Newseum saw over 200 people interacting together and with a set of world-class thought leaders from in and out of government.Read… Read more »
Day 44 Hopefully today will be the last day I have to combine more than one day in a post – finally getting somewhat caught up. Today, I went through more emails. And I finished up the final approval letter for that development I worked on last Friday – it is for an industry inRead… Read more »
It is harder today to get in the employment door… Career training is aimed at finding a job, writing the perfect resume, and the interview process is in much demand these days. There’s definitely a need. It is no doubt more difficult today to get in the employment door–harder than in a very long time.Read… Read more »
There has been some discussion on the Govloop-CTO Forum pertaining to CTO competencies and I thought I’d post a list of competencies that we’ve put together to build a curriculum for CTOs at the iCollege of the National Defense University. This list has been reviewed by hundreds of people (many of whom are CTOs) andRead… Read more »
GovLoop members tackled and thankfully put out there for all who wanted to know the answer to: How many spaces are you supposed to put between sentences? It’s one in case anyone missed the many responses and reasons why it is “one” and not “two”. Well here is another question–given that revelation (I was broughtRead… Read more »
Open is dead. That’s the conclusion I came to at a recent meeting of people gathered to talk about how to advance the Open Data agenda. Open isn’t dead as a movement, it’s dead as a term that can be used to excite people, get them to rally around a cause, show up at anRead… Read more »
The next group workshop will be held next Tuesday, October 11th at Panera in Warrenton from 8:30 – 9:30 am. We are going to focus on Facebook since there are so many new changes these days. Please bring your laptop. Group Workshop details: Given everyone’s very busy schedule AND the need to learn how toRead… Read more »