I believe the number one cause of conflict in both the workplace and your personal life is unfulfilled expectations. The number one reason for expectations going unfulfilled is – you guessed it – nobody knows what they are. We are diligent in ensuring that a high level of detail, complete with key performance indicators, areRead… Read more »
Http://LeonardSipes.Com It’s rare when an article moves you to a thorough understanding of any issue but Adam Hartung’s “Why the Postal Service is Going Out of Business” in Forbes is one of them. The lessons also apply to all aspects of government, association and nonprofit service. As to the Post Office Hartung writes that, “ThereRead… Read more »
Http://LeonardSipes.Com I listen to a lot of tech-related podcasts on my daily commute via train every day. If one listens to the pundits the social world is the near future and traditional methods of communication will be permanently left behind. The observations are limited but understandable considering the well-documented decline in traditional media use. There’sRead… Read more »
Remember back in October when Chris Hall introduced the SXSW Health Accelerator program for next year’s conference? I’m really looking forward to seeing what start-ups get to showcase their stuff. I’m even more excited about the increase in health focused innovations occurring at the biggest conference that I’ve ever attended. Last year was the debutRead… Read more »
New Jersey Governor Chris Christie campaigned on promises of bringing increased transparency to New Jersey. Early on in his administration he launched a transparency website designed to highlight public information from state offices. Despite that, New Jersey last year the state comptroller issued a blistering report highlighting just how opaque the state really is. Now,Read… Read more »
The Uni-Bell PVC Pipe Association has set up a Watermain Break Clock site showing real time numbers and costs of water main breaks. According to the information posted, there are 850 water main breaks that occur each day in North America. A quick search on Twitter gives us a snapshot of just a few ofRead… Read more »
Some would say the answer is obvious. But it’s always worth remembering that processes seemingly designed to frustrate the customer are not limited by sector or organisation. Here’s a tale of convoluted customer service with rather a surprising punchline. Though here is another, more seasonal, story which shows another approach altogether. Original post
The impact of poor performing schools on a city are huge. A poor performing school district drives families out of the city and discourages new families from moving in. In an era when jobs are hard to come by, dismal graduation rates have an impact on the economy and government services for generations to come.Read… Read more »
Sometimes it is the small things that show how government just gets it all so wrong. Last Thursday The Daily Show’s Wyatt Cenac has a little bit on the US Post Office and its declining fortunes as people move away from mail. There is no doubt that the post offices days are numbered, but thatRead… Read more »
Stocks lost ground last week and it has been interesting to see how the days played out. We saw mostly good economic reports that sent stocks higher in the early trading, yet by the close investors were selling. As we’ll discuss below, historical seasonality was bearish last week, but this week things start to change.Read… Read more »