Even though it’s been ten years since the 9/11 terrorist attacks, federal employees still feel weary when they go to work. The DC Earthquake was a prime example, as many worried that it was not an earthquake, but indeed another attack on a nearby building. This fear, however, has not kept federal employees out ofRead… Read more »
We know what our customers want. We’ve known for years. We don’t need to keep asking them because the answer is the same. We know what to do to make customer service better. We’ve known that for years, too, because we’ve listened to and watched our customers. So why do 79% of the respondents toRead… Read more »
Welcome back to another CEIL Top Ten Twitter List! We’ve rounded up ten of our favorite Twitter feeds that focus on water — drinking water, waste water, storm water, flooding, energy from water…you name it, they tweet about it! @SFWater – San Francisco Public Utilities Commission – Your awesome water, wastewater and municipal power agency!Read… Read more »
I love learning about different roles in local government. I was lucky enough to interview Andy Maxwell, the Director of Planning & Sustainability in the City of Syracuse, New York. This interview was especially interesting to me since I spent the past year completing my MPA program at Syracuse. It was fun to hear someRead… Read more »
Contrary to popular belief, Federal employees having Career Tenure are not made of Teflon®; they are subject to the same disciplinary measures as their private sector counterparts. Career Tenure was originally adopted solely for the purpose of restricting the power of the President of the United States to remove certain office-holders without the approval ofRead… Read more »
USFS Program Selected by Presidents Council on Environmental Quality as a Pilot Program to Help Modernize and Reinvigorate NEPA The President’s Council on Environmental Quality (CEQ) announced August 31st that the Electronic Management of NEPA (eMNEPA) program at the U.S. Forest Service (USFS) has been selected for the NEPA (National Environmental Policy Act) Pilot Program,Read… Read more »
I was on the Metro this morning, and I was squished into the car – bracing myself by holding on to a pole that had my arm extended. A fellow commuter snared at me “You going to keep holding your arm up there?,” clearly he needed to get off the metro before I did. ThisRead… Read more »
CA CAMPAIGN FINANCE SCANDAL. Politico. “Sen. Dianne Feinstein (D-Calif.) said she was ‘wiped out’ by Kinde Durkee, a well-connected California Democratic political operative who served as treasurer for hundreds of state, local and federal campaign committees.” BOTTOM OF THE 9TH. Roll Call. “One way or the other, the spin will start in a New YorkRead… Read more »
I have said before that we might want to think about who our digital audiences really are – they are not just a ‘Roman mob’. This led me to starting thinking that if we started from scratch what would we do. So this is my plan at the moment: Do a little research and createRead… Read more »
Speaking to the London Assembly Transport Committee, Transport for London’s (UK) head of future ticketing Will Judge offered assurances that an open fare system would be safe from “invisible pick-pocketing.” Recognizing that some consumers would be concerned that personal information on their credit cards could be compromised, Judge said that the risks were low. “TheRead… Read more »