Yearly Archives: 2011

Wisdom – A Video by Andrew Zuckerman

Amazing presentation by Andrew Zuckerman touching on so many great points, rather than try to list them, I’ll just point you to this video to see for yourself. Andrew Zuckerman from 99% on Vimeo. What did you take away from this video? originally posted on RoguePolymath blog

When Did Statistics Go Mainstream? – 9/8 GL Training

Join GovLoop and our partner IBM to learn how to use analytics to boost efficiency and cut costs in our next GovLoop training on 9/8 at 2pm – RSVP **************************************************************************************************************************************** I remember the first time I got excited about statistics. I was in an introductory to statistics class and was taught how to use SPSSRead… Read more »

Let’s Start a Customer Service Revolution!

No – that’s not the leftovers from Hurricane Irene. Those are the Winds of Change you’re feeling. The pieces for building an exciting new vision of government customer service are swirling around us – do you see them? Everything’s starting to converge…ideas, leadership, support from the top. We’re on the verge of a customer serviceRead… Read more »

Technology In A Hurricane

As Hurricane Irene has now passed through New York, the most common terms I’ve heard in response sound something like “overhyped” and “underwhelming.” (All in all, that’s probably a good thing; the opposite would be much, much worse.) With that lens, however, we risk glazing over the nitty gritty of the weekend — that is,Read… Read more »

Daily Dose: Did BART Violate Free Speech?

This month, San Francisco’s Bay Area Rapid Transit system disabled service in an effort to thwart protests organized by the group Anonymous. Although cell phone service was only disrupted for a few hours, experts are debating whether BART violated the first amendment or were simply acting in the public safety. BART officials point to theRead… Read more »

Local Government Communicators Use Online Tools to Provide Irene Updates

After a weekend that saw the Eastern U.S. get hammered by Hurricane Irene, a number of government entities have stepped up their communications in order to reach the public. The advent of smart phones has made it possible for many people to use their phones to continue to get information during disasters, making online updatesRead… Read more »

What Type of Online Sharer Are You?

The New York Times Insight Group recently came out with this really fascinating research on the Psychology of Sharing. Lots of super interesting stuff here, but one section that really interested me are these 6 personas of sharers: The New York Times study found there are six sharing personas for online fans. Understanding these differentRead… Read more »

North Carolina tests medicaid savings program

North Carolina is leading a pilot project designed to determine if Medicaid management can also create savings in the private sector. According to an announcement today, the project will be a public-private partnership called, “First in Health.” Private pharmaceutical companies and insurers will be working with state health care providers to apply the state’s MedicaidRead… Read more »