The Customer Service series is supported by RightNow Technologies. To learn more on how to use cloud technology to improve customer service, visit the RightNow resource center today. Check out the GovLoop/RightNow Customer Service Hub to get smart on how to be awesome at customer service ————————— Advances in technology, and the ready adoption ofRead… Read more »
Deltek Analyst Kate Tussey reports. Hot off the press is the news of $185 million awarded to 13 states and the District of Columbia today under Level 1 Exchange Establishment grant funding. These grants are part of an ongoing series under the Affordable Care Act (ACA) to assist states in designing and implementing health insuranceRead… Read more »
“This is Part 2 of a 2 part series. Read Part 1 by clicking the link in the Related Articles box below this article. Jan Kallberg Waldo’s predictions about the future for public administration describe five areas that would be problematic in the future: legitimacy, authority, knowledge, control, and confidence. Legitimacy includes not only thatRead… Read more »
When we talk about the benefits of open data, people describe how opening up information can help the public become “armchair auditors” as well as enable developers to use the data to build new applications. But what about people who work for those public services, could they benefit too? Creating relationships between types of dataRead… Read more »
I was honored to ask to speak at the USAJOBS Vendor Summit on the topic of the Future of Government Recruitment. Was a great crowd of really smart HR professionals. Here’s the presentation from the event. Government Recruitment Landscape (8 10-11) View more presentations from GovLoop. Favorite
Michael J. Bommarito II of Systematic Global Macro and Computational Legal Studies has posted an XML version of Michigan Compiled Laws — the official codification of Michigan legislation — for bulk download. According to his post, Mr. Bommarito also “improved the underlying data [of the code] by adding tags and correcting indentation as best asRead… Read more »
Kansas Governor Sam Brownback is rejecting a $31.5 million federal grant intended to support his state’s implementation of federal health care reform requirements. In an announcement Tuesday, the Governor cited the federal deficit as his reason for rejecting money the state applied for just last December. The money was supposed to support integration of stateRead… Read more »
Last year I started a series to highlight outrageous cases of waste, fraud, and abuse by the federal government. In the current environment of complete political theatre and legislative dysfunction leading to budget crises, debt ceilings, and continuous resolutions, I can probably write a book with so much material. However, I wanted to focus onRead… Read more »
This shouldn’t be considered a new idea or story by any stretch of the imagination but social networking sites like Facebook, Twitter and the newly launched Google+ are becoming increasingly popular frontiers for terrorist organizations. Classic cyberterrorism has always been associated with the large-scale disruption of computer networks and certain targeted websites being affected byRead… Read more »
The White House announced a new opportunity for the public to get involved with the Open Government Initiative. In a recent blog post, U.S. Chief Technology Officer, Aneesh Chopra and Office of Information and Regulatory Affairs Administrator, Cass Sunstein asked for public feedback “on ideas related to two of the key challenges – improving publicRead… Read more »