The Customer Service series is supported by RightNow Technologies. To learn more on how to use cloud technology to improve customer service, visit the RightNow resource center today. Check out the GovLoop/RightNow Customer Service Hub to get smart on how to be awesome at customer service ————————— The great part about the topic of customerRead… Read more »
REP. RIVERA IN THE NEWS. Roll Call. “The FBI and IRS are investigating Rep. David Rivera over payments that a casino company may have made to a company owned by the Florida Republican’s mother, the Miami Herald reported Thursday.” LOBBYING AND THE BOTTOM LINE. Roll Call. WHAT HAPPENED AT THE FEDERAL ELECTION COMMISSION? Here’s aRead… Read more »
On June 9, 2011, sanofi-aventis U.S. announced the “sanofi-aventis U.S. Innovation Challenge: Data, Design, Diabetes” at the National Institute of Health’s Health Data Initiative Forum. The challenge integrates open data with a human-centered view into diabetes, and will award $220,000 in total prize money. Guest blogger Michele Polz provides details on how this challenge cameRead… Read more »
Workday will allow Brown University to reallocate resources to mission critical areas. Find out more in these videos about how Cornell and Brown universities use Workday: http://www.workday.com/solutions/higher_education.php?campid=sm_gl_ws_bd_he_103
Gadi Ben-Yehuda Recommended Daily Downloads? The FDA has proposed health-related mobile application guidelines. The Food and Drug Administration reports that there are more than 350,000 health-related apps for Apple devices, and tens of thousands for other platforms. Because these apps are tantamount to medical delivery devices, the FDA argues, they should be regulated like otherRead… Read more »
Two companies are using technology to match Seattle (WA) drivers and riders. The state funded a trial of the go520 ride-sharing application to test the applicability of ride-sharing as a strategy to reduce congestion on SR 520. The first phase of the Avego-managed project ended in June. Registered drivers were notified when someone requested aRead… Read more »
The countdown clocks in a dozen New York City subway stations succumbed to a late July heat wave this week. Officials had to shut down the clocks to protect them from soaring temperatures, which can exceed 120 degrees in the rooms where the clocks are located. The Metropolitan Transportation Authority issued an apology and plansRead… Read more »
The July edition of On the Go with Ray LaHood is on YouTube, and this month the secretary gives a shout-out to readers of Transportation Nation. LaHood talks about how FTA funding helps aging transit agencies upgrade their systems, emphasizes the importance of high-speed rail for communities across the country, and offers career advice toRead… Read more »
TriMet (OR) announced a tougher approach to fare evasion and will start issuing $175 tickets to scofflaws on trains and buses. To support the new approach, the agency restored funding for six fare inspector positions that were cut last year. “Our emphasis is changing immediately from education to enforcement,” general manager Neil McFarlane said atRead… Read more »
The old adage of doing more with less is the final vestige of those who fail to understand just how profoundly our society is changing. Someone should put a bullet in it, because quite frankly it needs to die. Look at what is happening across the pond, the reality is that we can’t even affordRead… Read more »