Yearly Archives: 2011

[New Data] How can governments better engage the Hispanic population?

Back in April, I asked the question: “How Can Social Media Help Governments Serve the Booming Hispanic Population?” I gave a few ideas then (see the bottom of that post). Well just last Thursday (May 26th), the U.S. Census Bureau “released a 2010 Census brief on the nation’s Hispanic population”. It’s got some newly compiledRead… Read more »

Just because you can say something…

…doesn’t mean that you should. Of course. A bit of a Twitter flurry this morning about a case of a civil servant apparently being disciplined because of their use of the service. The account in question, nakedCservant, is protected, so the updates aren’t public, and as I have never requested access, I can’t see whatRead… Read more »

Remembering Larry Eagleburger

Lawrence Eagleburger, the only career FSO to serve as Secretary of State, died this past Saturday. I served in the Department during the time Mr. Eagleburger was Deputy Secretary, at the time the highest post in the Department a career diplomat could aspire to. I remember him for his unwavering support for those below himRead… Read more »

Free PMP Exam Sample Question

The following PMP® exam sample question is taken from The Free PMP Exam Simulator at http://free.pm-exam-simulator.com – The answer is at the very bottom: —————————— In which type of contract is the seller reimbursed for performing the contract work and receives a fixed fee payment calculated as a percentage of the estimated project cost? A)Read… Read more »

ECM Helps Control the Information Explosion

Survey data indicates that a majority of organizations are unhappy with their information systems, yet, ironically some 90% consider managing online information as critical to their future! With the present explosion of social media and other forms of online information, generation of data is outpacing our capability to manage it. Hence the value of anRead… Read more »

What I’ve been reading

I find this stuff so that you don’t have to. Google’s Chromebook set to transform how we think about computers | Technology | The Observer – “On 15 June, Google will officially take the next step on its road to global domination. From that day onwards, online shoppers will be able to buy the GoogleRead… Read more »

Summer’s Here! Got Volunteers?

Of the organizations that have written expectations and standard operating procedures for contacting customers (which most don’t), the vast majority focus only on full-time permanent staff. This is a BIG hole in the impressions you make on your customers. Volunteers, part-time, and seasonal people represent your organization too. They form just as much of anRead… Read more »