Yearly Archives: 2011

One in five MetroCard swipes falls short

As the Metropolitan Transportation Authority (NY) looks to a contactless future, an agency report estimates that MetroCards fail 20% of the time, requiring passengers to swipe their cards more than once to get through the turnstile. MTA officials chalk up the failure rate to multiple factors. Sometimes the card is defective, expired, or damaged; otherRead… Read more »

Online consultation and policy engagement

Neil Williams writes a great post about digital engagement on the AlphaGov blog: On the face of it, you could say it’s a simple case of government doing something a bit whizzier and more user-friendly than publishing thousands of PDFs on hundreds of websites for people to find, comprehend and comment on by email. AndRead… Read more »

Fostering Social Innovation through Open Government

This article, ‘Fostering Innovation through Open Government‘, from Aneesh Chopra the US Chief Technology Officer, is a great snapshot of the link between new technologies and open models and the policy benefits they will drive. In this case he focuses on the topic important to us all, economic development through innovation. This kind of linkRead… Read more »

Bragging Rights

You can also read this post on BeltWiki Blog by WhoRunsGov Washingtonians are notorious (mostly amongst ourselves) for talking about ourselves. Our affinity for self-promotion was noted earlier this year when the District was dubbed the most socially-networked city by Men’s Health magazine. Twitter, LinkedIn and Facebook are great channels for telling our friends andRead… Read more »

SOA-UX, Services-Oriented User Experience Design Architecture

During a recent solution strategy session for a very large enterprise, a need developed for creating visual prototypes and simulations illustrating the end-state of the enterprise system to be built. The system, or really “solution” (since the ROI would be derived not only from IT, but also from organization change, process re-engineering, physical and digitalRead… Read more »

Paradigm Shift #2 – from Centralized to Distributed Knowledge Management

A few weeks ago, I wrote about the shift from a ‘push’ to a ‘pull’ information economy. The same forces are also changing the nature of knowledge management (KM) – replacing a model in which KM was an activity that was centralized in terms of time, personnel, and location, to a highly distributed activity. ThisRead… Read more »

Organizational Development Challenges – The Results Are In!

As many of you know, we recently conducted a survey on the Top Ten Organizational Development Challenges employees are facing in 2011. After surveying over 300 clients, consultant and partners over the course of six months, the results are in! In order from the most pressing to the least challenging, the list below contains theRead… Read more »