Tomorrow, Friday, May 20 at 8:00 A.M. Eastern Time I will be interviewing Kurt Voelker, CTO with ForumOne, a digital communications firm based in Alexandria, Virginia on my Web Radio show ‘Collaboration TechTalk.” The topic will be “The Case for Choosing Open Source Collaboration Technology.” ForumOne provides internet strategy, online community and collaboration, user experienceRead… Read more »
Federal workers have a message for the White House: Keep your hands off my retirement benefits. Already enduring a two-year pay freeze in the name of deficit reduction, federal employees are now facing cuts to their generous retirement packages — a possible outcome of bipartisan debt talks led by Vice president Joe Biden. “Federal workersRead… Read more »
Dear Readers, With this post I would like to alert you to a new resource that we hope will become part of your self training and education activities, a YouTube Channel for CTOlabs.com. Our channel is a place where we can pull together videos we upload or videos we have found uploaded from others thatRead… Read more »
Here at the CFPB Tech Team, we just launched a pretty cool initiative that lets the public weigh in on our draft designs for a new mortgage disclosure form. What’s a mortgage disclosure form, you ask? Read on! (And participate! And spread the word…) This is a major chance to participate in shaping an importantRead… Read more »
The Pathways through Participation project (www.pathwaysthroughparticipation.org.uk) looks at participation in a very broad way, and covers a wide range of participatory activities that are often viewed in isolation. This broad approach to participation has informed our literature review, which is available for download: http://pathwaysthroughparticipation.org.uk/wp-content/uploads/2009/09/Pathways-literature-review-final-version.pdf. The review brings together different bodies of literature on participation, includingRead… Read more »
CDC online article identifies top 10 public health achievements of the first decade of the 21st century. Tobacco control makes the list, due to a federal cigarette tax increase; more smoke-free laws; and FDA regulations that ban flavored cigarettes, restrict youth access to tobacco products, and require larger, more graphic warning labels on cigarette packages.Read… Read more »
The IBM Center for the Business of Government recently posted this article from Dan Chenok on its blog: On Monday, at an event with the Secretaries of State, Commerce, Homeland Security, the Attorney General, and the Deputy Secretary of Defense, the Obama Administration released its international strategy for cyberspace. The strategy, described in a postRead… Read more »
I am amazed. I just wrote a post yesterday about a few select companies that I love. I am impressed by their movement to interact with customers more as humans, and less like credit card transactions. They have identified the sucky experience that many customers face with other companies offering their same line of products,Read… Read more »
Let’s create a checklist of bad client attributes and behaviors, and see how this one stacks up: Consistently contradicts their own requests Changes priorities Gives conflicting requests from multiple people Bonus: conflicting requests from the same person Treats the “help” as second-class citizen Has a mountain of rules and regulations Does not follow any ofRead… Read more »
Just nine days after starting an official (and verified) Twitter feed, the U.S. Secret Service had a pretty public gaffe that most professional social media managers have experienced (or feared) at some point or another. As reported by ABC News and other outlets, a staffer accidentally tweeted something meant for a personal account. The departmentRead… Read more »