Yearly Archives: 2011

‘Official’ local gov blogging

Simon writes a nice post celebrating the existence of the new official BIS blog, and provides a handy list of existing Whitehall “formal, properly-designated corporate ‘blogs’”. Here they are – I’ve also added UKTI’s blog to the list, which I’m sure Simon will do too on his when he gets a moment: Foreign Office MinistryRead… Read more »

ABA’s Sixth Annual State and Local Procurement Symposium recap

INPUT Principal Analyst Jason Sajko reports. The American Bar Association (ABA), Section of Public Contract Law held its 6th Annual State and Local Procurement Symposium on May 13, 2011. The event was hosted in Sacramento, Calif. in partnership with the National Association of State Procurement Officials (NASPO), the National Institute of Government Purchasing (NIGP) andRead… Read more »

Society of Government Meeting Professionals Officially Charters New England Chapter

Society of Government Meeting Professionals Officially Charters New England Chapter BOSTON, MA—May 18, 2011—The New England chapter of the Society of Government Meeting Professionals (SGMP) received its charter today at a meeting held at The Westin Boston Waterfront. The chapter is based in Boston and now represents government meeting professionals in all six New EnglandRead… Read more »

Climate Change Panel Publishes Reforms

2007 was a difficult year for the United Nations’ Intergovernmental Panel on Climate Change (IPCC). That year saw the credibility of the IPCC shaken as many errors were found in their 4th climate assessment report. In an effort to put past mistakes behind them for good, the IPCC has recently agreed on a number ofRead… Read more »

Research and Best Practices eNewsletter

Research Social media and customer service (05/11/2011) –The American Express Global Customer Service Barometer found ninety percent of survey respondents want to speak with a representative on the phone rather than via social media, a chat program or another newer form of communication. People will use social media to spread the word and social toolsRead… Read more »

Corporate Knowledge Management Applied to Online Customer Engagement

There’s certainly no shortage of stories regarding customer engagement and social media interactivity by many businesses on the Internet, especially when responding to negative feedback and proactively shaping the amplified, echo-chamber public dialogue that follows. PR and marketing staff may be tuned to trending commentary through “social listening” tools, search engine alerts and direct monitoringRead… Read more »

WhoRunsGov has Issues – and We Need More of Them.

From BeltWiki Blog on WhoRunsGov.com Readers sometimes know exactly who they are looking for when they come to WhoRunsGov. Other times, they arrive on the site with questions about who holds a title, is on a Congressional committee, runs a certain office or has jurisdiction over and knowledge about a particular policy area. Our siteRead… Read more »