Good Refresher: Moving from Product-centric to Customer-centric
Good refresher on how to move from product-centric to customer-centric: www.perfectcustomerexperience.com/2011/04/3081
Yearly Archives: 2011
Higher Ed Has Issues…
Higher education faces many challenges. Economic struggle and tight national budgets have created hardship for both institutions as well as students. As a result, higher education has been forced to adapt. Deloitte education practitioners around the world have joined forces to Making the grade 2011: A study of the top 10 issues facing higher educationRead… Read more »
Joining faberNovel For Some Innovation Fun in NYC and Beyond
If you’ve been reading this blog over the past few months, you’ve probably seen some passing mentions of the company faberNovel and the innovative work they do. I’m excited to announce today that I’m joining them to work as their Head of New York Operations. faberNovel is a very interesting company. (I personally think ofRead… Read more »
Towards Large-Scale Sustainability: Wal-Mart Goes Green
How do you change the way a multinational corporation does business? Simplify the message. Could the same tactic work for Federal agencies? It is well-known to many Americans that Wal-Mart has been taking steps towards sustainability for the past few years. Wal-Mart, like many companies, saw that ‘going green’ was good for the environment, andRead… Read more »
Drucker Was Right!! And He Still Is!
Peter Drucker has taught us a lot about the development of management – and by extension, leadership. Here’s his view of what management must do to lead an organization, which he wrote in 1974 (for more, click http://bit.ly/Management_role, beginning at page 39). Management has three tasks of equal importance which it must to create aRead… Read more »
The Buddha and the Bureaucrat
When I read that employees at Justice Canada were going to have access to training in mindfulness, you could probably hear my “woot woot” on the floors above and below. Why? Mindfulness has changed my life.It’s made me happier at home and more productive at work.It has decreased my stress and anxiety by, like, aRead… Read more »
Applications and Hardware Already Running On Open Data
Yesterday, Gerry T shared a photo he snapped at the University of Alberta in Edmonton of a “departure board” in the university’s Student Union building that uses open transportation data from the city’s website. Essentially the display board is composed of a simply application, displayed over a large flat screen TV turned vertically. It’s exactlyRead… Read more »
Maine passes health insurance reform
Maine has passed significant health insurance reform allowing for more interstate purchasing and insurance subsidies for some citizens. Amendments to the bill include measures to keep rates from rising in rural areas and will ensure that people do not have to travel long distances for health care. The measure passed the state Senate 24-10 andRead… Read more »
Political law links for Wednesday
“WE KNOW WHERE YOU LIVE. LOVE, THE IRS.” WSJ editorial. “A tax probe of donations given by a specific class of political donors is a boldfaced attempt to punish and discourage political speech.” NEW SUPER PAC NEWS. LA Times. “Indiana attorney James Bopp Jr., one of the lawyers who brought the watershed Citizens United caseRead… Read more »
Project of the Week: Enid, Oklahoma’s Interactive Web Presence
A couple weeks ago, I had the chance to participate in Gov 2.0a / CityCampOKC in Oklahoma City. While there, I met Derrick Silas of Enid, OK. I had heard from folks like Sid Burgess that Derrick was doing some innovative things in Enid, but I hadn’t spent any time on their website…until right afterRead… Read more »