Seattle chooses trackless trolleys over hybrids
King County Metro Transit (WA) plans to stick with trackless trolleys when it replaces its aging fleet instead of switching to hybrids. Original post
Yearly Archives: 2011
Are We Ready to Provide Great Customer Service in the Federal Government?
Yesterday, April 27, 2011, President Obama issued an Executive Order: Streamlining Service Delivery and Improving Customer Service. In a nutshell, it directs agencies to develop and monitor customer service plans and measures and to solicit customer feedback to improve service. It calls for agencies to use technology to streamline customer service and to emulate practicesRead… Read more »
New U.S. Court Decision Source: Justia Daily Opinion Summaries
A new, free, daily online service — called Justia Daily Opinion Summaries — that publishes summaries of new decisions of the U.S. federal circuit courts of appeal and selected U.S. state supreme courts, is now available from Justia. Justia CEO Tim Stanley is a member of our community. According to the original announcement: “All summariesRead… Read more »
Have Customer Withdraw Syndrome? Sit with the Customer
Are you in your own contracting cubicle world? Feel isolated? Sad? Then you may be experiencing Customer Withdraw Syndrome (CWS). Take a weekly dose of your customer to fight it. Sit in the customer’s office for one day per week. Create the actual solicitation in the customer’s office. Don’t just go for a visit. GetRead… Read more »
Pay-For-Performance? I Vote Not Yet
I am a true believer of the following statements: That government employee’s work for less than what they could earn in the private sector. That our best public sector employees should be compensated with the best paychecks. That pay-for-performance is a great concept that should be applied as an incentive to encourage great workplace performance.Read… Read more »
Feeling busy vs getting more done
What’s more important – working to your full capacity or getting more done? Or put another way: is your boss more concerned with you looking busy or producing results. The TimeBack Management blog does a great job tackling this question with an analogy of a freeway. Oh, and remember – you can’t give 110%Read… Read more »
Recruitment 411: Video Builds the Internet Star
Last week I attended the Government Video Solutions Forum. There were panel discussions about everything from content creation to the use of video for intelligence analysis. While it was all informative, one statement really stood out as the simplest, yet most profound one made all day: If you want your outreach to be successful –Read… Read more »
Blurred reading
When I was 17, my first proper paid job was in the public library just down the road from the Elephant and Castle. It was the first time I had come across large print books. They had their own section, and there was a huge demand for them. But though it was much more intenselyRead… Read more »
Digital Divide Sucks
There are some people who still don’t have regular access to computers and the internet. This is the first part of a GovGirl video series exploring the concept, and its challenges for government. Get your own valid XHTML YouTube embed code Please comment with your thoughts on why the digital divide sucks and ideas forRead… Read more »
People Who Sit With Us Come First
When I blogged Monday evening, I didn’t appreciate the nerve I was tweaking. Thanks for all the comments and emails (and please read the threads on GovLoop, where this blog is mirrored). Left unchecked, I am a culprit in awkward social behaviors with my devices than most people. I say “left unchecked” because despite whatRead… Read more »