Bob Fine talks about his new book of social media case studies, and the experience of organizing 20 social media conferences around the world over the course of just 7 months in 2009. As a bonus for Gov 2.0 Radio fans, Bob is offering a 50% discount on his book to anyone who uses theRead… Read more »
“HowTo.gov” is a new website from the US General Services Administration for government staff on how to communicate online with Web Content, Social Media, Contact Centers (call centers), and Technical Solutions (Cloud computing, mobiles, apps…). This is similar to the guidance which the Austrlaian Government Information Management Office provides on topics such as Web Publishing.TheRead… Read more »
You know how when we are growing up and our parents say the stupidest things? Things like “I brought you into the world and I can take you out” or “Because I said so, that’s why”. Good times…good times. If you’re like me, you promised yourself that your wouldn’t say such stupid things. I stuckRead… Read more »
In “Should the iPhone 5 get a larger screen?” (CNET January 21, 2011 11:15 AM PST) David Carnoy asks if the iPhones 3.5 inch screen should be made larger to compete with 4 inch Android phones. He comments that some of the screens larger than 4 inches (such as the 4.3 inch EVO are “bulky”).Read… Read more »
Theodore Roosevelt once made a speech in which he said the following: It is not the critic who counts; not the man who points out how the strong man stumbles, or where the doer of deeds could have done them better. The credit belongs to the man who is actually in the arena, whose faceRead… Read more »
While on holiday I got a message to say that a book I had requested was ready for collection from the library. Back from holidays I went to the library and asked at the front desk for the book. But was told that because I had taken so long the book was no longer there.Read… Read more »
At long last, the customer service bandwagon seems to be rolling in government. The latest evidence: GSA just quietly unveiled a fabulous new website: HowTo.gov. It puts requirements, best practices, training, and tips for all forms of customer service delivery (web, call centers, publications, social media) under one customer service umbrella. Bravo! Finally, we canRead… Read more »
While on holiday I got a message to say that a book I had requested was ready for collection from the library. Back from holidays I went to the library and asked at the front desk for the book. But was told that because I had taken so long the book was no longer there.Read… Read more »
Many thanks to all of you that have voted for me for a Shorty Award in Government. As of this morning I remain in first position, amazing as that is, ahead of great US Government officials like President Barack Obama and Mayor Cory Booker. This lead in the voting can be attributed to many factors,Read… Read more »
As the eyes of Texas are upon the coming budget cuts in Austin, a state that spends the majority of its funding on public education prepares for reductions that will decrease spending for education by at least 16%. While the budget issues are the current center of debate, other bills regarding education will likely gainRead… Read more »