Yearly Archives: 2011

Working with Upset Customers? Turn down the H.E.A.T.

“When I have an angry customer, I just put the phone down on my desk and walk away. By the time I get back, they are either calm, or they hung up. Problem Solved.” I really did have a student in one of my classes make that statement. I’ve heard a lot of odd perceptionsRead… Read more »

Australian Government Information Policy

The Australian Information Commissioner has invited comment on “Towards an Australian Government Information Policy” by 1 March 2011. The paper provides a very comprehensive overview of Australian and overseas policies and initiatives for information access and discussion of the issues. It is 65 pages and is provided as a very efficiently formatted 226 Kbytes webRead… Read more »

Power of the World Bank’s Transparent Project Management

I’m at DevHouse:DC right now. It’s basically a gathering of the technologically creative and curious among us. People come to build applications and learn. Naturally, I had to come. It also helps that Andy K promoted it on GovLoop. A World Bank employee showed me how his organization is applying open data to project management.Read… Read more »

New Pew survey emphasizes the Internet’s importance in civil society

The role of the Internet as a platform for collective action grows. A survey released this week by the Pew Research Center’s Internet and Life Project shed light on the social side of the Internet. The results offered insight into the differences between the connected and the disconnected, revealing that Internet users are more likelyRead… Read more »

iPhone Users: Rate the State of the Union in Real Time

I’m sure you’ve seen the slider bars and dynamic graphs that TV news organizations use to provide real-time audience and focus group feedback during major speeches and debates. Well, Gov 2.0 Radio is partnering with IdeaScale to promote a new app that allows iPhone users to rate President Obama’s State of the Union address inRead… Read more »

The State of OpenGov/Gov 2.0 – Where to Now?

On Tuesday before the President’s State of the Union address, OpenGov and Gov 2.0 activists, journalists and organizers will gather for a GovLoop live chat, Gov 2.0 Radio podcast and collaborative document editing project to help define the movement and discuss where we need to go from here. Tuesday, Jan. 25, 7:30 to 9 p.m.Read… Read more »

Modern Warfighter full motion video and UAS surveillance

Modern Warfighter full motion video and UAS surveillance, by Donna L. Quesinberry FMV (full motion video) provides infantrymen and women with enhanced capabilities in-theater under ubiquitous conditions during the monitor of urban or rural areas or while attempting to alert, intercept and eliminate hostile elements in a secured zone. Presently, FMV is half-way through itsRead… Read more »