Post Highlights Performance management is essential for the public sector – but challenging to do right Alignment across teams is essential to meet organizational needs Management needs to set the high level vision and get buy-in and feedback from all employees Performance management in the public sectors goes all the way back to 1883. WithRead… Read more »
Deloittes Australia has released its Social Media Report 2012, providing much more than a glimpse into how social media is empowering their staff to connect, collaborate and solve problems, sharing wisdom, knowledge and ideas to deliver better customer outcomes. If your executive and internal communications area are still resistant to the use of social mediaRead… Read more »
In another lifetime, I trained people to speak and interact with their local media (newspaper, radio and/or television) on behalf of their organization. One of the questions I asked that used to really stymie people was, “How many of you are completely networked?” No hands would go up. I would then ask, “How many ofRead… Read more »
During an election year, the phrase “improve government efficiency” is heard and promised, usually with little detail provided. That’s because until you work in an agency, it’s hard to really understand what efficiency is, let alone how it would improve your working environment. At the same time, there is wide acceptance that technology is essentialRead… Read more »
In case you were unaware, October is National Disability Employment Awareness Month, as designated by the Federal Government and recognized by state and local governments. Yet most savvy employers should already know by now that fostering workplace diversity and inclusion for all simply makes good business sense, especially in the 21st century. The business communityRead… Read more »
The other day I had the opportunity to get a “backstage” tour of the Kaiser Permanente Capitol Hill Medical Center. Admittedly, I didn’t know what to expect when I first walked through the door, which looks remarkably like a hospital within an office building. However, after spending several hours walking the halls and seeing theRead… Read more »
This post is cross-posted at Routeam.com. I had an intern recently that was a real go-getter. The intern had a very impressive resume inside and outside of work, including managing an organization in their spare time. Another employee asked this person where they got all of the time to do all of that. “I don’tRead… Read more »
In case you’re not already aware of this, the Evergreen Chapter of the American Society for Public Administration and the Daniel J. Evans School of Public Affairs at the University of Washington holding a two-day conference titled “Civil Discourse to Resolve Governmental Crises: Creating a Path to Action” immediately before NCDD Seattle on October 10thRead… Read more »
Today, I gave a talk at Cornell Law & Internet conference on the topic “Beyond Cats & Kardashians – Building Meaningful Online Engagement” Here’s my 13 of my tips: -Find the engagement pain point -Focus on the underlying demand for the service -Find the existing audience you can leverage -Embed elsewhere -Leverage timely events -PromoteRead… Read more »
By Sam Williford, Associate Consultant While last week’s drop in unemployment was the first substantial good news for the economy in months (if not years), it underscores the work still that needs to be done to help the 12 million Americans unemployed as of last month. I have had the opportunity at Fels Research andRead… Read more »