Providing the highest level of customer service is paramount for any industry. For the federal government – whether it’s the I.R.S or the Department of Veterans Affairs – a diverse audience of citizens, military personnel and other government employees make the requirements of good customer service more complex than in other businesses. A new bipartisanRead… Read more »
By Kimberly Leichtner, Associate Consultant (MPA ’13) For the past several months, I’ve had the pleasure of getting an inside glimpse into the jobs of state chief administrators, the public officials who oversee the administrative and general services departments that provide critical business functions for their state. Over the last few years, Fels Research &Read… Read more »
OMB has released a new performance framework for the federal government. It is embedded in its guidance to agencies on how they should prepare their budget requests for fiscal year 2014, which is called OMB Circular A-11. Last week, the Office of Management and Budget released its annual technical guidance to agencies regarding how theyRead… Read more »
Scary stuff. I definitely will be following Marco Arment’s advice on this one. You should too. Original post
The next 5 months portend a spectacle of US Congressional battles to be waged ahead of the pending, mandatory “sequester” – automatic, mandatory federal government spending reductions of about $1 Trillion over 9 years, in non-exempt, discretionary appropriations, set to take effect 1/2/2013. Forward-thinking planners in government IT organizations, in large Programs that depend uponRead… Read more »
At some point in the last 10 days (or if you’re like me, for *most* of the last 10 days), you’ve likely tuned in to the Olympic Games. From volleyball to swimming to track and field and beyond, you and I have had a chance to cheer on fellow Americans who strive to be theRead… Read more »
Originally published on Tri Tuns blog Insights. The now classic Seinfeldian “yada yada yada” is a phrase so many of us (still) use to headline a story and gloss over details is – like most comedy – a double-edged sword of both humor and truth. Of course, the “yada yada yada” ceases to be funnyRead… Read more »
I was hoping that I could stop commenting on the GSA scandal and get back to some of the fun stuff from Confessions. Well, just when you think the dragon has been slain it rears its ugly head again. Notwithstanding my prior opinions, the GSA scandal is not over after all – in fact it’sRead… Read more »
Police have a fairly obvious presence in our lives – we see them at events, driving on the roads, and we count on them if we happen to be a victim of a crime. They are so familiar that many people probably think they have a good idea of exactly what the police do eachRead… Read more »
The Nexus D was designed and created by a Galaxy Nexus user AOKP (my favorite Android ROM) has released details that they (much like CyanogenMod) will start posting nightly updates for their supported devices. If you have not yet moved to AOKP for your daily driver, I would greatly suggest checking up their website. ViaRead… Read more »