Yearly Archives: 2012

Facebook usage: a local perspective

Continued from last time… In my previous post, I explained that I’m trying to gather data on the number of social media users within a geographic area. I’m basically attempting to answer the question: “what is the actual take-up of social media in Hampshire?” (which is where I live and work). All change The OfcomRead… Read more »

Falsified Budget Documents Bankrupt City of San Bernardino California

Last night I read an article on NPR, Surprise, San Bernardino! You’re Bankrupt. The article tells the sad story of San Bernardino, California, as the city became the third California city to announce bankruptcy, in less than three weeks. San Bernardino joins Stockton and Mammoth Lake, as they prepare documents to file for municipal bankruptcy.Read… Read more »

“What is Terracotta?”

Last week, Ryan provided a great summary of Terracotta’s capabilities. Terracotta’s solutions help your applications scale to a growing user base and handle Big Data without massive costs or diminishing performance. The video above provides a brief introduction that makes it easy to understand how they accomplish this. Terracotta also produced a video on whatRead… Read more »

How to Leverage Technology to Improve Customer Service

GovLoop Research Report: Re-Imagining Customer Service In Government GovLoop is proud to announce our latest resource, The GovLoop Research Report: Re-Imagining Customer Service in Government. In this report, experts in the field provide insights and best practices to improve customer service in government. Be sure to check out the home page to view additional resourcesRead… Read more »

Recruitment 411: Staying Positive and Proud to be a Govie

For the month of July, Eric Erickson will be taking over this blog from Julie. Eric is Julie’s ‘work husband’ from the IRS Recruitment office. My 92-year old grandfather passed away a couple weeks ago. Along with my younger cousin, I was asked to give a eulogy, and was – naturally – more than happyRead… Read more »

GovLoop Guide to Workforce Planning: Being Prepared for Changes to the Workforce

This is the third post in a series of blog posts and podcasts talking through the recent GovLoop Guide to Workforce Planning. Be sure to take a listen to the podcast below and view the guide. You can find more HR resources by visiting the GovLoop Guide to Workforce Planning Homepage. To craft a well-definedRead… Read more »

4 Lessons from Data Center in a Box

Yesterday, I was lucky enough to check out a new data center in Tampa, FL. Nope it wasn’t a huge facility – it was literally a 20 foot POD on a trade show floor in the convention center. It’s a product from HP called the HP Performance Optimized Data Center (POD) (i.e. data center inRead… Read more »

Transforming public engagement though social media (almost live from Singapore)

This morning I presented at the Reading Room Digital Conversations forum to a group of Singaporean government officials on the topic of Transforming public engagement through social media. I talked through how connected Australia had become, and pointed out that the goals of public engagement have not really changed (using the IAP2 model to illustrate),Read… Read more »

Habermas and critical theory (a primer from Peter Levine)

Peter Levine is in the middle of co-teaching his Summer Institute of Civic Studies and using his blog to share his notes for roughly half of the 18 topics they cover in their extraordinary class. Yesterday morning’s discussion focused on Jürgen Habermas — a communication theorist referenced often by scholars in our field. Here’s justRead… Read more »

When Efficiency Is NOT the Chosen Path

The mixed messages commenting on the state of the economy are confusing at best, and offer little of use for planning and forecasting in the business or government sectors. Conflicting variables affecting budget, scope, and demand add to the complexity. The uncertainty and inertia leads to delays in new initiatives by the decision-makers in organizations.Read… Read more »