Social sentiment matters — customer opinions, attitudes, and emotions — rants and raves that affect corporate reputation, provide valuable market and brand insights, and help you understand and engage with customers. Yet there are too many low-grade tools out there. Sentiment analysis done right is about much, much more than simply scoring tweets and reviews.Read… Read more »
Each week I pick the top 10 jobs by category (IT to HR to entry-level to $100k)from USAJOBS for our site jobs.govloop.com (sign up to receive our top picks by email). I’m kind of a jobs nerd so I actually love doing it. I’ve learned a lot by doing this week in terms of whatRead… Read more »
“This place is a hell hole. If I had a car today I would up and quit.” This was a real Facebook post, though not too uncommon, and shared by a social network “friend” with their mutual employer! Facebook “snitching”, as it’s been coined, has prompted a lot of discussion among HR professionals who areRead… Read more »
What if the government had its own conference facilities? Arguable the military already does, if conference organizers utilize their service academy facilities. But what about civilian agencies? Check out the National Conservation Training Center in West Virginia, it’s amazing and a short drive from Washington, DC. Could that be used by other agencies? What otherRead… Read more »
Social Connect via: This past week I have been reading a report by Deloitte called Government Disrupted, accessible at: http://www.deloitte.com/govdisrupted. This report takes a look at the public sector in an interesting light by focusing on the concept of disruptive innovation. Disruptive innovation is defined on Wikipedia as: An innovation that helps create a newRead… Read more »
I decided I was going to read a book a week for a year, here’s a quick review of this week’s book. You can see the ongoing list here. Basic Info Steal Like an Artist: 10 Things Nobody Told You About Being Creative by Austin Kleon Why I bought it I was getting tired ofRead… Read more »
Interesting post from Steve Dale – taking a slightly different approach to the use of social tools within the workplace (see ‘social business’ or ‘enterprise 2.0′ ad nauseam) where he focuses instead on the concept of ‘personal knowledge management’. In order to develop a true learning organisation, staff need to be given much more freedomRead… Read more »
Not very long ago Honeywell was a troubled company. Several years ago Honeywell changed how it operated by focusing on continuous improvement and engaging all levels of employees. The new management approach, which also involved the implementation of Six Sigma has had a positive impact. Every department in Honeywell, including the smallest shop-floor unit startsRead… Read more »
The Intelligence Advanced Research Projects Activity (IARPA) is a US government agency, part of the Office of the Director of National Intelligence. IARPA invests in high-risk/high-payoff research programs that have the potential to provide our nation with an overwhelming intelligence advantage over future adversaries. Although IARPA is involved in many activities of interest, one IRead… Read more »
I’ve decided to write a series of Frequently Asked Questions (FAQs) posts to address some of the ‘persistent’ questions related to social media and Government 2.0 I get asked. These are questions I have been asked time and time again by various groups around Australia and overseas during presentations and meetings. The first question IRead… Read more »