Banking customer service start off on the phone with a dirge of automatic services to frustrate you long enough to want to hang up and start all over again, this time with a live person asking the same questions. No, it’s not a Fairy Tale. It’s more like a rave about bad customer service, whyRead… Read more »
Have you ever had a great idea, a way to improve a product, service, or process? How receptive was your project environment to taking it seriously? Of course not every idea is equally feasible or even productive. Sometimes there are very good reasons to resist innovation. More often in my opinion, new ideas get squashedRead… Read more »
I’ve been following the rise of do it yourself (DIY) drones for a few years now, ever since Chris Anderson, the editor of Wired magazine, introduced me to the topic in a podcast. And yes, I’m talking about flying drones… Like those the US Air Force uses to monitor – and attack – enemy forcesRead… Read more »
Jeff Haden has written a great post titled 8 Things Your Employees Need Most. While pay raises are nice, many studies have shown that higher pay alone does not result in a greater commitment or performance by employees. Sadly, from my 17 years of experience in government, most government employment does not provide employees withRead… Read more »
There was a time when we stopped looking at machines as making our lives’ easier and started looking at the jobs they were replacing–and, indeed, they began replacing jobs. Some people were much in hate with machines then–except the owners and inventors. My apologies to those of you who develop training apps and sell theRead… Read more »
Now how true do these observations hold for America and elsewhere? The Canberra Times kindly published an article of mine in the Public Sector Informant magazine. The informant itself is not available on line so I’ve provided it in pdf below. You sometimes hear people complain about how the press alters the what they sayRead… Read more »
CoreLink Data Centers has announced a significant increase in its Health IT portfolio with the addition of HealthCare Strategies (HCS) to its client roster. HCS provides clinical data-based analytics, and predictive modeling for health care. CoreLink has a significant healthcare IT industry presence. According to HCS the company was chosen for this background as GovernmentRead… Read more »
So, there I was returning from a few days of skiing in Steamboat Springs, Colorado and I find myself watching Man vs. Wild on the inflight entertainment. It seems host Bear Grylls had invited actor Jake Gyllenhall out on an expedition exploring Iceland during some pretty harsh conditions. Jake was speaking to the camera aboutRead… Read more »
One of my new favorite sites is www.rebelsatwork.com/. Started by Lois Kelly and retired deputy director of intelligence for the CIA, Carmen Medina, the site is meant to give corporate rebels a platform to share their stories and ideas and help more corporations and big organizations succeed because of (not in spite of) their rebels.Read… Read more »
Do you ever yourself in a slump, mired in corporate politics, overwhelmed, or disenchanted? If you ever get in an unproductive state of mind, remind yourself of the five basic principles below. 1. Mind the fundamentals. Especially if we have been doing something over and over again, we grow bored with things. We hit aRead… Read more »