Private sector customers have become accustomed to responsive, reactive and responsible customer service interactions. Companies who have embraced a customer-centered business model have witnessed benefits to their bottom line, building a loyal fan base and attaining a corner of their respective markets. For example, Zappos customer service is legendary and continues to propel the company’sRead… Read more »
Since the signing of New York City’s Open Data Law on March 7, 2012, open data and geo-spacial nurds have been wondering when the City’s extensive land use and geographic data at the tax lot level would be liberated. Today, New York City Department of City Planning liberated PLUTO and mapPLUTO. New York City’s OpenRead… Read more »
Creating Innovation in Government NextGen Conference Luncheon Keynote Presented by Andreas Addison, “Civic Innovator,” City of Richmond, VA How can you innovate in government? Andreas Addison, self proclaimed Civic Innovator for the City of Richmond, VA, compares the process of creating innovation in government to herding cats. It is a challenge to make a catRead… Read more »
This month the Peer Network has continued exploring opportunities to improve municipal IT procurement, convening a series of discussions and what we hope — with your help — will be one of the most comprehensive initiatives to map out the current state of local procurement. Earlier in July, Mark Headd, Chief Data Officer for Philadelphia,Read… Read more »
We asked Code for America’s geeks about their favorite web tools for productivity. These tools are all easy to use, require no computer programing skills, and free (at least up to a certain usage). We hope some of these will help make your job easier! Check them out and let us know if you haveRead… Read more »
The challenges of the 21st century not only cut across multiple agencies, they also cut across the lines between the public vs. the private sectors. Yet the original design of our government was not intended to collaborate well across multiple organizations. A frustrating dilemma. But that doesn’t mean we can’t rethink and evolve government toRead… Read more »
We are live at the Next Generation of Government Training Summit! NextGen is a two-day training summit aimed at inspiring and educating rising government leaders. The sessions and workshops presented are jam packed with information to further enhance their day-to-day career and the betterment of government overall. For our closing keynote on Day 1, weRead… Read more »
Our second lightening speaker was Dr. Jeleen Brisco, Department of Agriculture. Her presentation was called: It Takes a Village to Save the Ark: Experiences in Government and Zoo Collaboration for All-Hazards Emergency Preparedness by Dr. Jeleen Briscoe. Dr. Jeleen Briscoe’s abstract for the presentation can be found below: Zoos and aquariums provide the public up-close-and-personalRead… Read more »
We’re just getting started at the Next Generation of Government Summit. If you want to see blogs from the conference, please go here: Next Generation of Government blogs. One of the session I sat in on was, Budget Talk 101, the session information is below: “Just follow the money” – To get anything done inRead… Read more »
Today, I was lucky enough to sit in on a panel about harnessing external and internal pressures as opportunities for change at the Next Generation of Government Training Summit. The panel consisted of: Steve Ressler, Founder and President of GovLoop, Joseph Lovett, Producer and Director of the film Going Blind, Linda Jacobs Washington, President andRead… Read more »