“To optimize both your market share and your margins, you must provide customers with consistent, compelling experiences—before, during, and after their purchases—across all channels.” – Oracle, Seven Power Lessons for Customer Experience Leaders With the increasing use of social media, it is more important than ever for organizations, both public and private, to provide theirRead… Read more »
On GovLoop Insights’ DorobekINSIDER: RFP-EZ is trying to make the acquisition process a little easier for federal contracts under $150,000. Now the head of the project Clay Johnson has been awarded a grant from the Knight Foundation to expand RFP-EZ to the state and local levels. Find out how it’s going. Around the web CBSRead… Read more »
It’s been two years since President Obama signed the Executive Order on Diversity and Inclusion in the federal workplace. As we all know, organizations and organizational culture take a great deal of time to change. This is especially the case for government agencies, which are often over a hundred years old. Today, I attended anRead… Read more »
OMB’s guidance to agencies on the development of their FY 2015 budgets promises that “OMB will issue a separate memo at a later date that encourages the increased use of evidence and evaluation, including rigorous testing of innovative strategies to build new knowledge of what works.” This encouragement comes on top of a foundation alreadyRead… Read more »
Ever wonder why “Big Data” is referred to in terms of somebody’s solution, tool, application, utility? And why that doesn’t offer much value to you? You know there must be some value…otherwise why all the noise? The best way to define Big Data is in terms of how you are currently using it. You aren’t?Read… Read more »
When it comes down to it acquisition should be every bargain shoppers dream job. Think about it, you get to research, locate and buy the best goods and services for the federal government at the best price. But it isn’t that simple. The Federal Acquisition Regulations (FAR), the timetable and options are very limiting toRead… Read more »
This was originally posted on the Measured Voice blog. This robot is probably better at Twitter than you. Photo from NASA. NASA gets to take credit not only for blazing trails into outer space, but also for developing some of the first great examples of social media voice. In May 2008, Veronica McGregor, social mediaRead… Read more »
If you don’t want to read the whole of this post, there are two simple actions to take: Go to the new Public Sector Blogs site, admire it briefly, then subscribe to updates by RSS or by email, according to your fancy Follow @PubSecBlogs on twitter which tirelessly tweets updates in real time. These eachRead… Read more »
People often seem surprised by the decisions local public officials make. It’s not uncommon to hear community residents say, “What the heck were they thinking about when they …???” Since I enjoyed the privilege of a lengthy career in local government, I was able to personally observe the process many local government bodies used toRead… Read more »
The IRS has never been the most popular kid in the lunch room. The current IRS scandal shows an agency experiencing organizational and leadership issues. I suppose they provide a necessary function, but who hasn’t complained bitterly in the spring about the amount of money and time it takes to meet their demands? I’ve beenRead… Read more »