The tornados in Oklahoma and the bombings in Boston showed the true power of state, local and city government employees. Part of the reason they were able to be as effective and efficient as they were was due to the technology at their disposal. Big data, cloud computing, BYOD and mobile all played a roleRead… Read more »
On GovLoop Insights’ DorobekINSIDER: The Agricultural Research Service’s Ken Lithicum studies deadly insects who terrorize plants, animals and humans. His work has saved millions of lives in Africa and the Middle East and has made him a Service to America Medal Finalist. Meet him! The SEVEN stories that impact your life President Barack Obama hasRead… Read more »
Mobile in government continues to be one of the most pertinent topics facing public sector administrators. The Pew Internet & American Life Project reports, “As of December 2012, 87% of American adults have a cell phone, and 45% have a smartphone. As of January 2013, 26% of American adults own an e-book reader, and 31%Read… Read more »
By Ryan Kamauff Today, everyone is trying to figure out how to how to store, how to optimize, and how to make sense over their vast data stores. One problem is that the velocity of this incoming data is not slowing, it is accelerating, and data stores are filling up faster than ever. The ApacheRead… Read more »
The Service to America Medals are like the Oscars for Federal Employees. Each year the Partnership for Public Service honors feds who do amazing work in seven different catorgories. You can see all the nominees here. All summer long the DorobekINSIDER will be interviewing the finalists. First up is Kenneth Linthicum, the Director of theRead… Read more »
Zinio is “The World’s Largest Newsstand”, featuring more than 20 million individual and library subscribers worldwide to electronic magazines. Through the Government Printing Office (GPO), Zinio provides a viable and valuable dissemination option for Federal agencies who wish to improve engagement and awareness of their programs by providing digital editions of their magazines and journalsRead… Read more »
Customer Service today is radically different than only a decade ago. In the mobile era, people are accessing government websites from their tablet, phone, home computer, work computer etc and expect a positive and seamless experience. They want to find accurate information quickly and easily. Furthermore, they want to interact with organizations in a varietyRead… Read more »
Part I, Part II, Part III, and Part IV – A Passion for Public Service with Rafael Baptista Stay Connected with Rafael: Email, LinkedIn, and Twitter Now that Rafael has decided to take his talents to Chapel Hill, it is time to focus on the fun details of moving from Oregon to North Carolina. BeforeRead… Read more »
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We’ve all heard the refrain about how government needs to be better at customer service. We’ve heard the horror stories from the DMV and IRS filings gone amuck. But David Hebert says in order for government to be a great provider of customer service to the public it first has to have good internal customerRead… Read more »