I recently visited my eye doctor. When he first saw me he said, “Welcome to the new us. We are in the cloud now.” I asked him what he meant and he replied, “Well I was told to tell our customers and ask our patients if they can see us better here in the cloud.Read… Read more »
The goal of social media is to turn customers into a volunteer marketing army. –Jay Baer Just a few years ago social media was seen as an adolescent playground. Selfies, Facebook pokes, and pointless status updates created what seemed to be a cesspool of millennial playtime. Times have changed. If you don’t have an ongoingRead… Read more »
The biggest brands in the world have one thing in common – they understand the value of customer service and have found unique ways to make it a core part of their business. How can we do the same in local government? Let’s learn from the top brands we’ve picked out. “Everyone should work inRead… Read more »
Okay, it’s time to pay the monthly service bills. Water? Check. Power? Check. Cloud computing? Check. The cloud is fundamentally changing our relationship to IT, transforming what used to be characterized by the purchase of expensive hardware and software to a utility-type model of pay-as-you-go consumption. This change is taking place at home – weRead… Read more »
What is your sense of the culture of your organization? Is it mission-focused, optimistic about succeeding and engaged in tackling difficult issues with an anxiousness to solve them? Or has it become a territorial, negative, bureaucratic enterprise where every opportunity is met with “we could never do that” excuses that roll off the tongues ofRead… Read more »
With few exceptions, I have had stellar colleagues aside whom I am proud to work. I’ve worked with teams to achieve tremendous results and quantifiable impacts based on our decisions, projects or action. Without unseemly boasting here, I have always felt that the taxpayer got more than its fair share from my salary. (Most days).Read… Read more »
Originally Posted on Comm2Point0. By Dave Worsell, Director of Government Solutions at GovDelivery Europe. Every journey starts somewhere. The easier the first step the faster it becomes to reach the destination. Here at GovDelivery we know we aren’t the final destination and we definitely aren’t one of the many distractions along the way. However, weRead… Read more »
Most people have heard of SlideShare, but they probably don’t realize how powerful and diverse the platform is, or the important role it can play in their content marketing and digital engagement efforts. This post offers seven reasons for taking another look and considering an upgrade. According to this infographic, SlideShare is the “quiet giantRead… Read more »
A special edition of GovLoop’s DorobekINSIDER today. We’re LIVE! We meet every month with the simple idea, get smart people together and share ideas because we believe that the real power of information comes when it is shared. Better data means better customer service. Consider the way Amazon uses your purchasing history to suggest itemsRead… Read more »
Just before my 24th birthday, I landed what I thought would be a great government job. My boss was a long time public servant. She had worked hard for the government for her entire career and was proud of her service. I quickly learned that she believed in traditions, in doing things by the book,Read… Read more »