“Now, try not to be overwhelmed by all this technology,” Joan tells new secretary Peggy Olson, showing her to a Selectric typewriter in the series opening of Mad Men. While humorous to the viewer, actual secretaries in the 1960s had a substantial learning curve when getting a new and improved typewriter. Since then, things haveRead… Read more »
One of my favorite leadership experts, Robin Sharma, proposes an interesting theory called “Leading without a title.” Sharma uses this concept to explain a new model of leadership versus the old model. The old model of leadership was based on command and control. It was believed that change and real impact could only be broughtRead… Read more »
“The first cut is the deepest” is a lyric from a popular Sheryl Crowe song – but it could also easily be the mantra for any employee struggling with an abusive boss. Many bosses (not mine, thankfully) like to employ the fear tactic to inspire their employees to work harder and stay on task. ButRead… Read more »
Gadi Ben-Yehuda What eGov can learn from eHarmony? The New York Times posted a very interesting article, “Who Wants Free Love Anyway?” My biggest take-away: “while the Internet may have democratized information — making it seemingly easier for any of us to sell an apartment or find a spouse on our own — we nowRead… Read more »
When going on holiday and handing over a social media account or talking to a new member of staff, I’ll often show a rough ‘how to deal with people on social media guide’. I hope you, or someone in your team, will find this flow chart is handy. If you think it’s useful, you canRead… Read more »
Some government research programs place a large emphasis on product development. At the same time, as government employees, we must be very careful not to appear to endorse any particular company or product. How can we reconcile these two concepts? One thing that probably doesn’t surprise you about being a government employee is that weRead… Read more »
This month’s infographic is courtesy of H&R Block and is in honor of Bike Month! Click image to see a larger version Original post
From the very beginning our app has always been about helping local governments, residents, and organizations on a local level. Reporting graffiti in your neighborhood, fighting for clean air, sharing comments with your neighbors, or even just getting news updates from your local council member. But, more than just helping our customers, we as aRead… Read more »
One of the starkest differences between Australia and the US’s Government 2.0 movements is the mandate and level of support provided officially by our most influential elected officials. In the US Government 2.0 has been championed both by the President and by leading politicians on both sides of their political divide. Regardless of ideology thereRead… Read more »
“I have two warrants to issue before noon and we’re already late.” That was how my day riding along with a code enforcement officer started. It was a blur. My team visited Development Services last week. We learned about their broad mission and the challenges they’re facing making sure residents follow the rules and keepRead… Read more »