Have you ever thought of yourself as an island? That you are surrounded by those that do not get you, try to tear you down, and are uninterested in your plight. Perhaps the seas around you are rough and you are just trying to brace for what you feel is the impending metaphorical meteorological calamityRead… Read more »
WEBINAR: SERVICE CLOUD – UNDERSTANDING KNOWLEDGE MANAGEMENT One of the things most of us have experienced is the “newbie” customer service rep. Stuttering, sputtering and robotically reading from a script the rep stumbles through a time sucking call that inevitably ends with you getting disconnected en route to tier two support. Whether it’s calling aRead… Read more »
For stocks it was a week of faded opens. All week we saw stocks open in one direction, only to close in the opposite direction. There seems to be an air of indecision out there. The week ended with a disappointing jobs report, but in a world where down is up and up is down,Read… Read more »
As an engagement practitioner, I find that people are often confused about the distinction between research, communications and public engagement. Of course clearing up this confusion often begins with knowing whether each field is seen by the audience as being distinct and separate or just one big mess of government stuff. And whether there isRead… Read more »
Interested in learning more about open data? If you’re in the D.C. area, register for our free open data training on September 16th. We’ll have speakers from Commerce, GSA, DoT and more, who will tell you the most important things you need to know about open data at your agency. For years, data advocates haveRead… Read more »
Recent findings from the Partnership for Public Service are raising cautionary flags when it comes to the government employment picture: Hiring for federal jobs has reached its lowest level in nearly a decade, as about 76,700 new employees entered the workforce in fiscal 2013 – a dip of more than 14.5 percent compared to 2012.Read… Read more »
By John Simpson, Engagement Consultant at GovDelivery There are a few basic components that anyone can leverage when beginning to develop the framework for their digital engagement strategy or evaluate an existing one. This blog series will go into each of these basics reviewed in our webinar on Stakeholder Engagement in Federal Government to provideRead… Read more »
Mary Mary Quite Contrary…..How does your (People) garden grow? With silver bells and cockle shells and pretty maids all in a row. Well this article has nothing to do with the history of torture behind the legacy of Mary Tudor. What I really am referring to has to do with our thinking of relationships withRead… Read more »
What do you want to be when you grow up?
I rejoined the Federal government in 2010 after a 10-year hiatus where I explored opportunities in the private sector. I was lured back into the federal fold by the promise of working on an amazing (and amazingly difficult) project. For the last four years I’ve been working with economists, lawyers, computer scientists, and engineers toRead… Read more »