Yearly Archives: 2014

Customer Service Design Thinking

To improve how government delivers customer service, agencies must understand how customer experiences work, how expectations are set and met, and how experiences are perceived and remembered. During the NextGen design thinking workshop, Molly Moran, Executive Secretariat’s Research and Design Center, State Department explained how the foundations for how meaningful and valuable experiences are defined,Read… Read more »

Trust: Secret Ingredient to Transform Everything

Author and speaker Barry Rellaford opened the NextGen session “Leading at the Speed of Trust: The Key Leadership Competency of the New, Global Economy quoting the latest Harvard University’s Institute of Politics poll about Millennial’s trust in government. Harvard’s poll showed Millennials, have lost trust in different major public institutions ranging from the President toRead… Read more »

The Story of My Life

It’s that time of year again! The next two days we’ll be blogging from GovLoop and YGL’s Next Generation of Government Training Summit. Follow along @NextGenGov and read more blog posts here. “Written on these walls are the stories that I can’t explain…” Do these words sound familiar? No, I am not about to breakRead… Read more »

10 Tips for Women and Negotiation

Several months back I reconnected with a UChicago classmate who is total rock star over in the private sector. Lindsey used to help me survive advanced statistics classes and now she is the Vice President of Strategy and Business Development for Goldman Sachs Bank USA. When I say Lindsey is a rock star I meanRead… Read more »

Three Takeaways from #NextGenGov – Plus the 7 Gov Stories

On GovLoop Insights’ DorobekINSIDER: TaskRabbit began six years ago as an online marketplace where users can outsource small jobs to others in the surrounding community. From buying your dog food, to picking up your dry cleaning, to installing your Ikea furniture, or cleaning your oven, the site contracts out any chore you can imagine. NowRead… Read more »

How to Improve Your Career by Boosting Your Emotional Intelligence

We’re blogging from the Next Generation of Government Training Summit. Follow along @NextGenGov and read more blog posts here. Think of a leader you admire. Now, write down 3-5 characteristics of that leader that you admire about the way that they manage and work with others. What are those words you wrote down? This isRead… Read more »

If You Want to Innovate, Collaborate

TaskRabbit began six years ago as an online marketplace where users can outsource small jobs to others in the surrounding community. From buying your dog food, to picking up your dry cleaning, to installing your Ikea furniture, or cleaning your oven, the site contracts out any chore you can imagine. Now an emblem of today’sRead… Read more »