Greetings GovLoopers!
In light of Nicole Crane’s previous blog post, I’m inspired to ask for your help.
Next week, I am delivering a webinar on Web 2.0 and government for the California Certified Public Manager Program. To date, my presentation has included mostly Federal examples. Since the audience will be state and local employees, I’d like to include 2-3 examples for each tool that is directly relevant to them. Over the weekend, I received some great examples from Adriel Hampton, who is located in San Francisco, and quickly generated a couple others. So here’s where I stand (which appears to be on one leg!):
Blogs
All I need and more at http://www.municipalist.com
YouTube
State of California
Mayor of San Francisco, Gavin Newsom
Debra Bowen, California Secretary of State
Twitter
State of Rhode Island
Debra Bowen, California Secretary of State
RSS
Debra Bowen, California Secretary of State
Facebook
???
Wikis
???
Podcasts
???
Other
???
We could share ideas here….but we should also incorporate them into Mike Kujawski’s wiki to create a central place for examples at all levels of government.
Thank you very much in advance!
Here’s an interesting example of a portal employed by Tampa to manage the Super Bowl: http://www.nextgov.com/nextgov/ng_20090130_4329.php.
I looked to update Mike’s wiki page but I don’t know enough about the portal to fill in all the columns. Does anyone know the folks who ran this portal?
Another one: @UtahSenate on Twitter?
Brent – I believe you need a pbwiki account. Once you set up an account, you should be able to edit the page.
Andrew, you may want to check out Munigov.2.0. MuniGov 2.0 is a coalition of fed/state/local/municipal governments focused on exploring the use and principles of Web 2.0 in an effort to improve citizen services and communication via technology. We meet in Second Life every Wednesday and are planning a conference in SL on Web2.0 for April 10. There is a good bit of info on this site that would be useful.
Lisa – That’s exactly what I needed! Thanks! – Andy
Andrew,
Just thought I would share the website http://www.brewertransition.org. This website serves as transition information for the state of Arizona’s Governor’s office, as Janet Napolitano stepped down from her Governor position to accepted the Director of Homeland Security position in DC, and our Secretary of State Jan Brewer was transitioning into the Governor’s role. Jan Brewer has links on this website for “Brew Tube”, her Facebook page, as well as Twitter.
Hope you find this helpful, and good luck on your presentation!
Tricia
Andrew – some local govs on twitter:
http://twitter.com/bouldercolorado
http://twitter.com/lawrenceks
http://twitter.com/longmont (also in Colorado)
And on Facebook:
http://www.facebook.com/s.php?k=100000004&id=1490172650&gr=102&sid=9c23f4742da40196cff8f53b15527b59&_ecdc=false&n=-1&o=4&hash=6775e975fa5a7ccd93672178722acd60&sf=p&s=30#/pages/Thornton-CO/Carpenter-Recreation-Center/22973422010?sid=9c23f4742da40196cff8f53b15527b59&ref=s
http://www.facebook.com/s.php?k=100000004&id=1490172650&gr=102&sid=9c23f4742da40196cff8f53b15527b59&_ecdc=false&n=-1&o=4&hash=6775e975fa5a7ccd93672178722acd60&sf=p&s=30#/pages/Boulder-CO/City-of-Boulder-Colorado/28931248761?sid=9c23f4742da40196cff8f53b15527b59&ref=s
http://www.facebook.com/s.php?k=100000004&id=1490172650&gr=102&sid=9c23f4742da40196cff8f53b15527b59&_ecdc=false&n=-1&o=4&hash=6775e975fa5a7ccd93672178722acd60&sf=p&s=30#/pages/Longmont/City-of-Longmont-Colorado/87579655653?sid=9c23f4742da40196cff8f53b15527b59&ref=s
Andrew, an Aussie example on Twitter: @mosmancouncil
At the local level we have been trying a few different tools. We had fairly good luck using Twitter to communicate with citizens during a recent road project (http://twitter.com/golfview2008) and are just starting to try it out for Twittering council meetings (http://twitter.com/CityofLaSalle)
We do have a Facebook page for the City of LaSalle but haven’t done a lot with it yet although we are starting to build up some fans.
Mass.Gov has just launched the first two of a series of blogs called Commonwealth Conversations: Public Health and Conservation. Other MA state blogs include Massachusetts Law Updates, State Library of Massachusetts and the Attorney General’s Energy blog.
On Twitter, look for @massgov, @massgovernor, @bradsaccount, and me, @sarahebourne.
We have started an internal wiki as a “proof of concept”, which is being used for things like gathering suggestions for budget savings, agenda development, documenting research efforts, and drafting documents.
The MA Department of Public Health features DPH Health Note Podcasts. The Governor has been issuing podcasts, but there just wasn’t a lot of interest in them.
All of the “news & updates” modules on Mass.Gov pages are available as RSS feeds.
Mass.Gov has a Facebook page, but we’re not really doing anything with it yet.
Andrew:
Just after I saw your post, I received this http://roanokernr.blogspot.com/2009/01/creative-connectors-wanted.html. Interesting, if not hugely compelling.
But also thought I’d mention that Bearing Point (the old KPMG) is tracking twitter users on GovTwit here http://snurl.com/b77di.
Recommend Fairfax County, VA’s Facebook page…customized code with users in mind (search the county’s search engine right away, for example):
http://www.facebook.com/pages/Fairfax-VA/Fairfax-County-Government/27549728910
We’re also on Twitter and are Twittering Board of Supervisors meetings.
http://twitter.com/fairfaxcounty (just launched two weeks ago)
The Municipality of Abu Dhabi, United Arab Emirates has done a very nice job with their online permitting portal which was the first of its kind to manage the entire community development process online (multi-billion projects with all plans submitted via the portal, digitally checked, payments tracked for months-long construction efforts, etc). The City of Houston will be the first to deploy the same .NET portal in the US — you can see the Abu Dhabi case study on the following link below (click the pdf link for the info sheet): http://tinyurl.com/anmxqj
These are GovPartner projects so obviously I think they’re pretty neat, but as a whole regardless of the specific software, online permits had really been only for the simple over-the-counter permits (no plan checking or ongoing payments). As the technology became more collaborative (and .NET / web services allow for more integration & flexibility) there have been great advancements bringing local govts and architects, engineering firms, the construction community closer on a streamlined process to create central repositories of all info (drawings, project docs, receipts and deposit-based balances…) with the ability to offer more transparency via these portals to the public at large.
This will all be a very good development for us in the US especially to manage the large influx of shovel-ready projects expected from pending legislation… the public will need to know there are strong processes in place to manage all of this construction development and may want to have insight over nad input on the specific projects in their region.
Thanks, and good luck on the session! Gabriela
http://www.futuregov.net/articles/2008/sep/17/singapore-experiments-social-media/
Here’s a Singapore govt agency on Facebook. US wise, I can’t help much. Sorry.
We Tweet certain Police and Fire calls and news, agendas, job openings, etc @ShawneePD, @ShawneeFD, and @CityofShawneeOK.
This is a small (30K) pop city example.
-Stephen
Thanks to everyone for your comments. I have some great material to use here…I will post the slide once they’re finished!
A few from Massachusetts:
[blog] Commonwealth Conversations: Public Health
[youtube] Governor Deval Patrick’s YouTube Channel
[youtube] Department of Revenue
[twitter] Commonwealth of Mass
Thanks, Valerie – By the way, have you connected with Sarah Bourne? Please see her comments above…just trying to facilitate a connection if there isn’t one! – Andy
Here’s a UK list of Public sector tweeters and a league table of their various follower numbers I’m sure that won’t bring out the spirit of competitiveness….
btw – follow me @ingridk but not the guy who is beating me by 2 followers @carlhaggerty (although he is a very nice guy and knowledgeable)
It is far too late for your presentation, but here are a few more State and Local governments use Web 2.0 for the future:
Twitter:
State: @coloradogov (Colorado State Government Portal), @cdotmedia (Colorado Department of Transportation), @vermontgov (Vermont), @SCGOV (Soutn Carolina), @UtahGov (Utah), @ehawaiigov (Hawaii), @ksgovernment (Kansas), @kygov (Kentucky), @alabamagov (Alabama), @www_maine_gov (Maine), @IdahoCommerce (Idaho Dept. Commerce)
City: @crgov (Castle Rock, Colorado), @cityofcpn (Castle Pine North, Colorado), @OrlandoFL (Orlando, Florida), @DCLcolorado (Douglas County Libraries, Colorado)
Facebook
Denver Public Library
Denver City and County Parks & Recreation
RSS
Colorado Government (if it works, I had trouble at first) – http://www.colorado.gov/cs/Satellite/CO-Portal/CXP/1210756517901
Denver Parks and Recreation – http://www.denvergov.org/parksandrecreation/DesktopModules/Orizonti_NukeNews/getRSS.aspx?pid=626&tid=430248&mid=476581&cnt=5
Colorado Legislature – Office of Legislative and Legal Services – http://www.state.co.us/gov_dir/leg_dir/olls/rss.xml
Andrew, my upcoming GovLoop Project of the Week will focus on local government websites that have Gov20/Web20 enabled. Any resources you could provide would be much appreciated! munigov 20 is a great site. There also is a list of government entities using twitter at:
http://newthinking.bearingpoint.com/2008/11/20/govtwit-directory/
The public library in Loudon County Virginia operates this wiki:
http://www.loudounpedia.org/
New York State twitter – @NYStateCIO,
Facebook – http://www.facebook.com/home.php?ref=home#/pages/Albany-NY/New-York-State-Office-of-the-Chief-Information-Officer/64990271431?ref=ts
The Massachusetts Departmet of Public Health has a blog: http://publichealth.blog.state.ma.us/
We also use Twitter (MassDPH) , (MassinMotion) for our wellness program and our governor also tweets(MassGovernor)
Hope this helps
For those folks who are finding this blog post, I want to make you aware of the comments in this discussion forum over in the MuniGov group as well.
You’ll find lots of examples here: http://dowire.org/wiki/Briefs
And: How the Internet Can Support Government Transparency and Citizen Engagment Presentation – By Steven Clift at NewsOut.Org Conference – 2009
http://stevenclift.com/?p=232
And: http://dowire.org/wiki/Ten_practical_online_steps_for_government_support_of_democracy_-_long_version
Also check out: http://www.lgeoresearch.com/