Unlocking the 3 Powers of Digital Public Service

According to the White House’s fiscal year 2015 budget document, the federal government’s IT spending will be cut by $2.4 billion. State and local level cuts reflect an even sharper decrease in IT and support service budgets.

Contrast that to IT spending in the private sector, which is predicted to increase by nearly 4 percent – to $3.8 trillion – as companies strive to keep up with new, evolving technologies, such as sensor devices on everyday items from toasters to automobiles.

And yet these two sectors do not operate in different worlds. The same customer who can manage her 401(k) or buy a bedroom set online is looking for the same level of service delivery – and continuity – from government agencies, whether she’s applying for a home improvement permit or filing taxes.

So where does that leave the public sector? Shrinking budgets and increased expectations are pushing public-sector agencies in one direction: toward digital innovation.

But this definition of digital innovation goes far beyond bolting a new solution on to the existing enterprise. To truly capture the benefits of digital innovation, public-sector organizations need to be digital by design.

This means thinking through exactly what you want to achieve as you go digital, so that everything you do, whether it is using mobile technologies or moving things to the cloud, revolves around the type of abilities you’ll need to succeed.

The details are different for every organization, but there are three fundamental abilities – or powers – that will separate those that are successfully harnessing the power of digital from those who are not.

To get the details on these three powers of digital public service, download our new, free guide: The Future of Digital Public Services.

By downloading this guide, you’ll understand what smart, achievable digital innovation looks like. In these pages, you will see that innovation starts with people and process and then uses those changes as the springboard for outcome-driven technology adoption – the ultimate end goal for digital government.