Top 10 Social Media Tips from Southwest
-Don’t be afraid to join the conversation
-Build a strong team
-Establish channels before a crisis
-Set the tone for the conversation
-Act Fast
-Be gracious, be honest, be real
-Doesn’t have to be perfect
-Speak the language of your audience
-Have a thick skin
-Be all in
-Be all in
Did they happen to comment on how they handled the “Too Fat to Fly” issue with celebrity Kevin Smith?