All, If you haven’t grabbed your camera and shot a quick video to enter our ‘Win a Free Usability Test’ Video Contest, don’t despair! We’ve extended the deadline to March 9. All that is standing between you and a high-quality website usability test conducted by the GSA First Fridays team is a video explaining whyRead… Read more »
At the Web Managers Conference last year there was a session called “How to tell Great Stories with your Data” – about why raw data isn’t enough and how to display information so it makes sense to people. It received a very high rating by attendees and we were asked (by many) to do aRead… Read more »
For citizens, a visit to your website might be the only interaction they ever have with your agency. A bad experience on even one government website is a poor reflection on all of us. Is your website showing your agency, and the government, at its best? Writing content in plain language is the most importantRead… Read more »
Customer Service… Citizen Service… Citizen Centered… It doesn’t matter what you call it – providing a great customer experience is priceless. Web Manager University’s September events focus on the customer – why good customer service is important, meeting the customer where they are, and things every government web manager should know about customer service. CheckRead… Read more »
Have you registered for the next Web Manager University New Media Talk? This event is interesting to me personally because – I hate data. I mean – I actually love using data to make decisions, prove theories, and discover patterns. What I don’t like is inputting data into tables, creating graphs, and making it usable,Read… Read more »
I am excited today to announce the 2010-2011 Web Manager University Course Schedule. We are kicking off this year in the spirit of customer service by hosting Doug Lipp, Formerly the Head of training at Disney’s Corporate Headquarters, to give a FREE webinar – The Magic of Exceptional Customer Service on Thursday, September 9, 2010.Read… Read more »
We’re always hearing from our customers that they need more lead time to know the classes that we’ll be offering, especially because many agencies require employees to put in their training requests for the next fiscal year sometime in the summer. So I’m excited that for the first time Web Manager University will be announcingRead… Read more »
Search – We couldn’t live without it. It’s become part of everyone’s daily routine. When we need a quick answer – we SEARCH. People search on things relevant to them, such as where can I volunteer to help clean up the oil spill ? What is the most family friendly beach in Maryland? Where willRead… Read more »
Hi there – I’m Alycia and I am super excited to be writing my first blog post for GovLoop. I am a program coordinator for Web Manager University (WMU), and will be sharing with you training opportunities, government innovations, and cool websites and tools that I find through research for the WMU programs. Web ManagerRead… Read more »