A new American Customer Satisfaction Index has been released and shows that citizen satisfaction with government services, particularly with web services, increased 2.2% over last year. On average, the satisfaction is at 68.4% but this is not consistent across all agencies. It’s interesting to see that the highest satisfaction ratings at the department level wereRead… Read more »
Google+ has gotten a reputation for being a barren wasteland devoid of active users, but according to a new GlobalWebIndex report, Google+ has overtaken Twitter as the 2nd most used social media platform in the world after Facebook. This was a big shock to me, so I did some exploring. When you look into theRead… Read more »
Super Bowl commercials today seem to have just as much anticipation as the actual game does. Businesses are utilizing social media in different ways to engage users pre-game, during the game, and post-game to continue to drive their marketing efforts. This year, Anheuser-Busch has completely taken over a hotel in New Orleans turning it intoRead… Read more »
Gmail is full of great and interesting “Labs” that allow you to do things that aren’t officially included in Gmail by default. My all time favorite add-ons are Superstars and Multiple Inboxes. The Google team has recently changed Superstars into a default setting, although you must enable it! I have 4 different email accounts, rangingRead… Read more »
What can a leader like you learn from someone who spends most of his day riding a bike and feeding the masses in India? Quite a bit, it turns out. First, a definition: a dabbawala is a person in India, most commonly found in Mumbai, who works in a unique industry. For a monthly feeRead… Read more »
Engagement with a broad audience is becoming increasingly more important to spread messages, raise awareness, and maintain a presence online for public and private sector institutions. By reaching a broad audience, organizations can begin to reach new markets, continue to identify loyal followers, and use digital engagement strategies to meet their organizational goals. Universities areRead… Read more »