Every year, organizations assess their inefficiencies and find outstanding problems from the previous year as well as determine where there is room for improvement in the next year. As 2013 has recently passed, many organizations have reviewed their previous glitches and find that their IT Service Management (ITSM) processes need to be improved. The advancementsRead… Read more »
Businesses are always evolving, and through their evolution and expansion technology becomes obsolete and organizations find themselves needing an upgrade. As a customer base grows the need for technology grows greater. Most organizations spend thousands of dollars attaining and upgrading to the most current technology, but still have many problems implementing their new technology toRead… Read more »
Technology is always changing, and with each change every successful organization needs to adjust to the upgrades and advancements. The downside of not upgrading can create incorrect data entry, poorly tracked documents, excess time consumption, and an overall increase in costs as a result. The solution to these problems – an Asset Management Solution (AMS).Read… Read more »
Customer service is one of the most important aspects of a successful company. Good customer service can increase company sales, raise competition, and enhance the image of a company. These same attributes can be applied to government agencies as well. Good customer service will enhance the public’s image of government, and give citizens a senseRead… Read more »
A well-designed leadership development program is essential to identifying, attracting, filling, and retaining employee leadership. By using a consistent talent management program at all levels across the organization, future leaders are developed fruitfully. Leadership programs truly shape the success of business processes like hiring strategies, employee development, and career succession planning. Did you know thatRead… Read more »
Windows XP’s days are numbered. Microsoft will be terminating all support for the operating system, as well as support for Microsoft Word 2003, on April 8, 2014. This includes all security updates and fixes, leaving those with Windows XP vulnerable to security threats. Many organizations are now faced with the task of migrating to aRead… Read more »
How to Accelerate New Employee Productivity Accelerating a new employee’s productivity rate is a goal that every agency strives to achieve. The onboarding process involves many time consuming elements. Everything from preparing new-hire paperwork, to ensuring equipment is ready on time, and reducing the onboarding cycle from days to minutes can help your agency saveRead… Read more »