Today has provided an interesting lesson for several organisations, with the crash of both the David Jones and ClickFrenzy websites in Australia. But first, some background. ClickFrenzy is a new 24-hour sale for Australian online retailers starting from 7pm on Tuesday 20 November. Based on the US ‘Cyber Monday’ sale, which now attracts over 10Read… Read more »
Today has provided an interesting lesson for several organisations, with the crash of both the David Jones and ClickFrenzy websites in Australia. But first, some background. ClickFrenzy is a new 24-hour sale for Australian online retailers starting from 7pm on Tuesday 20 November. Based on the US ‘Cyber Monday’ sale, which now attracts over 10Read… Read more »
Most public sector agencies are designed as centres of expertise on policy and service delivery. By gathering, or training, experts in a given topical area and marshalling and directing this expertise to resolve specific issues and goals, agencies have been designed to design and deliver effective and sound policy and service delivery solutions to governmentsRead… Read more »
Guy Cranswick of IBRS has brought my attention to a media release about a new report from Fifth Quadrant, a leading Australian customer experience strategy and research consultancy, on social media and smartphone app customer service enquiries. The report looked at how many Australian consumers had used these channels for customer service enquiries and whyRead… Read more »
Augmented Reality, or AR, involves the projection of information onto our physical landscape through some form of assistive device, such as the heads-up displays (HUDs) used in many aircraft, the use of a mobile device with a camera to photograph a location and add information or the upcoming Google Goggles, which promise a wearable ARRead… Read more »
Over the last few days in Singapore I’ve had the opportunity to have some very interesting discussions with government and academic representatives about the state of egovernance and Government 2.0 across Asia – perspectives we all too rarely hear in Australia. This is a major shame for government officials in Australia, who are not exposedRead… Read more »
Over the next few days I am in Singapore at Liquid Learning’s Future Citizen Engagement for Government Forum Asia conference. I’ll be liveblogging the presentations today and may liveblog parts of tomorrow, when I am chairing, speaking and on a panel. Liveblog: Future Citizen Engagement for Government Forum Asia eGov AU Craig Thomler’s personal GovRead… Read more »
The OpenAustralia Foundation will be holding the first Australian Hack(s)fest as part of the countdown to the launch of their new FOI assistance site, designed to make it easier for ordinary Australians to put in FOI requests to Commonwealth agencies. The event, being held in Sydney at Google’s office, will be held on the weekendRead… Read more »
Most people under the age of 35 probably don’t remember a world without e-tax, a system developed by the Australian Tax Office to make it simpler and faster for Australians to complete their tax returns. Before e-tax was introduced in 1999 Australian taxpayers all had to do their tax by hand, or get an accountantRead… Read more »
This is a long slide presentation, but well worth reviewing in its entirety, that looks at the state of the internet globally today, the state of traditional media impacted by online and how social media and mobile companies are performing. Unfortunately it can’t be embedded, so you’ll have to look at the presentation at theRead… Read more »