Posts By Craig Thomler

Selecting the right tool for the job of online citizen engagement

This report was brought to my attention by Sandy Heierbacher in the Online Engagement Group at LinkedIn, and I thought it well worth sharing more widely. Also blogged about by Sandy at the US National Coalition for Deliberation and Democracy (NCDD), in the post The Promise and Problems of Online Deliberation, the report provides aRead… Read more »

When does organised action turn into ‘gaming the system’ in online engagements?

It can be difficult to define the line at which organised responses to an online consultation or engagement change from being legitimate activity by an interest group to ‘gaming’ the system to influence the outcome. For that matter it can be just as difficult in a paper-based or face-to-face process. Just who does a lobbyRead… Read more »

Should government agencies or Ministers supply content to newspapers if it will end up paywalled?

Thirty years ago if you wanted to read the news, you bought a newspaper. A paper newspaper, with real money. As a result all of a government’s announcements – media releases, Ministerial statements, advertising and other content had a price tag by default. You didn’t get to see them if you didn’t pay the paper’sRead… Read more »

Are Australia’s web developers failing to deliver accessible websites?

In a recent story in ITNews, Accessibility checker surfaces errors, John Hibbert claimed that a new Mental Health website, www.mindhealthconnect.org.au, operated by the National Health Call Centre Network and funded by the Department of Health and Ageing, didn’t meet the Australian Government’s minimum web standards. Based on a review using the ACheck tool for theRead… Read more »

Australian government Twitter list expanded to 553 accounts

I’ve been working away in my (copious) spare time to update the list of Australian government Twitter accounts – representing all levels of government. It has now reached 553 accounts – which has also forced me to start a new Twitter list due to their 500 follower limit. You can view the spreadsheet embedded below,Read… Read more »

Transforming public engagement though social media (almost live from Singapore)

This morning I presented at the Reading Room Digital Conversations forum to a group of Singaporean government officials on the topic of Transforming public engagement through social media. I talked through how connected Australia had become, and pointed out that the goals of public engagement have not really changed (using the IAP2 model to illustrate),Read… Read more »