Today I’m featuring a guest post from Pia Waugh, former IT Advisor to Senator Lundy, convenor of the recent Canberra GovCamp and GovHack and one of the luminaries of the Australian Gov 2.0 scene. As she plans to continue to update this post, for the latest version visit her blog at http://pipka.org/public-engagement-more-customer-service-than-comms/ Public engagement: moreRead… Read more »
I’m headed to Tassie in early August and whilst there will be presenting at an IPAA forum on the topic of Transforming public engagement through social media. If you’re in a Tassie state agency or local government and interested in Gov 2.0, social media or community engagement, I’d like to invite you to consider comingRead… Read more »
For all the attention on government policies, the various announcements and documentation on political party sites, it can be very difficult to compare and contrast where different parties sit on different issues and, for governments, difficult to keep track of whether they are sticking to their election policies or amending them for pragmatic, political orRead… Read more »
For all the attention on government policies, the various announcements and documentation on political party sites, it can be very difficult to compare and contrast where different parties sit on different issues and, for governments, difficult to keep track of whether they are sticking to their election policies or amending them for pragmatic, political orRead… Read more »
One area of Gov 2.0 I really think hasn’t been thoroughly considered or adopted by many governments, including in Australia, is the process of having citizens help in the creation, exploration and analysis of data. Is it due to a lack of time, money, imagination or courage? I don’t know, but I would dearly loveRead… Read more »
One area of Gov 2.0 I really think hasn’t been thoroughly considered or adopted by many governments, including in Australia, is the process of having citizens help in the creation, exploration and analysis of data. Is it due to a lack of time, money, imagination or courage? I don’t know, but I would dearly loveRead… Read more »
Over in the UK, Helpful Technology has released ‘The Digital Engagement Guide‘, which aims to become one of the best sources of useful examples, tools and practical advice about how UK public sector organisations can engage online. The site touts itself as “Part bookmark collection, part reference manual, part Q&A site, it’s a place toRead… Read more »
There’s often lots of small – and not so small – activities that communications teams want to carry out online that would make their jobs easier, but aren’t really tasks to give to IT teams. For example, you may wish to update your agency’s Facebook and Twitter profile pictures when your logo changes, automatically postRead… Read more »
Brought to my attention by @maxious, the ACT government has said in response to their Estimates process that they are building a data portal which they aim to have ready in July 2012. Discussed in ACT’s Hansard, Andrew Cappie-Wood, Head of Service and Director-General for ACT, said that, “There is a lot of interest inRead… Read more »
Would you mandate that all your staff must use social media, at least to give it a try? That’s what one company in the US, Domo (a business intelligence startup), has done. The CEO, Josh James, has mandated that all 130 of Domo’s staff complete 20 social media and online tasks over eight weeks, fromRead… Read more »