Last year I was working on my Unified Field Theory. After Einstein defined relativity, he spent the rest of his career trying to unify the four gravitational forces. Never did, kept happily plugging til he died. My Unified Field Theory consists of balancing Sales Activities, Social Media Activities, and Reporting. I’ve been tussling with ReportingRead… Read more »
Paul Ford has a great post The Web Is A Customer Service Medium. His point is that the web can do fabulous customer service and that is what browsers want. It’s a more satisfying way of explaining what is often called information wants to be free. Customer service, or customer care as it was definedRead… Read more »
I have been known to ask customers and associates, “What was the best thing you learned?” at regular intervals. Jack Gates asked me what I would post as the best thing I had learned in 2010 as we were setting blogging goals for next year. Here are three. Multiple Landing Pages – When I figureRead… Read more »
Entrepreneurs, investors, dreamers, and others spend a lot of time trying to figure out the next new businesses. Will Rogers said investing was simple. Buy low, sell high. If it doesn’t go up, don’t buy it. This week I’ve seen several indicators of where profitable businesses are growing, in a stagnant economy with uncertain capitalRead… Read more »
I was listening to a trainer demonstrating how to talk for an hour straight, how to get all the facts out, how to entertain the prospect, how to answer objections before they occur. That was ugly enough to teach me something important. Try this: The Purpose Of The Presentation is to have the prospect changeRead… Read more »
Bloggers are looking to get their message out. After creating a blog, the repeating tasks become posting new and attracting readers. There are many platforms that have already attracted the readers you covet. They probably want some content that will satisfy their current readers and attract more readers. I have watched new managers on previouslyRead… Read more »
I’ve been playing with my Google profile, at https://www.google.com/profiles/dick.davies.dc. It’s a very useful tool, providing a launching spot for two websites, DickDavies.com and SalesLabDC.com, and two blogs, Sales Lab Posts, and Through The Browser. When you start posting there doesn’t seem to be much on your blog or website, but after a couple of monthsRead… Read more »
I was volunteered to watch a client’s repeating meeting. Depressing. It was scheduled for an hour, people arrived late to protect themselves or avoid discomfort, went for over 90 minutes. What I learned: Opinions don’t count. As satisfactory as airing an opinion is to the opinionator, it didn’t add value to the conversation. Higher statusRead… Read more »
Bruce is a longtime friend and a now a blogger on Sales Lab Posts. He has a unique and useful way of looking at the world, read here, here, and here. We were celebrating his most recent post, when he said, “You know, I don’t feel anything when I post. When I make a greatRead… Read more »
How does a blogger find a rich vein to write about? When I was building an open source software company, Dana Blankenhorn, the open source blogger, was my mentor. Time after time he would post something that was exactly what I needed to know. I read and met people he identified, went to meetings heRead… Read more »